Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as an Intake LeadHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our colleagues to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our colleagues are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesCommunicate and coordinate referrals and patient care with onsite andor clinical areas within assigned region to provide seamless care to patients Locate patients that transfer to hospital and communicate with clinical teams and TCCs Receive and resolve inquiries for referral dataitems required for coding and billing Effective communication skills self directed with a spirit of team support and success curiosity and ownership flexibility and a consistent demonstration of HW Leadership Behaviors and modeling Efficiency and accuracy in completing work as assigned Adherence to regulatory and agency policies and proceduresCollaborate and communicate with Primary Care Providers and home care staff to ensure continuity of medical care to include obtaining clarifying validating service requests and completing verbal orders Communicate with transitional care staff clinical colleagues physicianrsquos offices and home care staff to coordinate homecare orders follow up appointments risk factors insurance parameters and goals of care Providing consultation to referral sources on community resources and home care issues Consistently communicate with HHCAH management to make sure all issues and problems are seamlessly handling so that both the patient and the referral sources are satisfied with the results and process Responding to internal and external communication timely and accuratelyEnsure collection and appropriateness of referral documents to support sound medical practice Reviews demographic and clinical pre admission documentation ensuring accuracy of information Reviews referring and transfer documents and medication list for accuracy and adherence to regulatory compliance and assuring the transitional care processes are implemented Adheres to the practice of confidentiality HIPAA and other statefederal regulations regarding patients families staff and the Agency Ensuring adherence with referral management protocols policies and proceduresBuilding and supporting positive effective relationships across the continuum and with the patients communities and the team Utilizing sound clinical judgment identifying risk and safety concerns and triaging appropriately Acts as a liaison to SSO HHCAH staff departments and customers both internally and externally Locate and follow up on transfer patients and communicates status to clinical teams and onsite TCCsAssist Homecare Customer Coordinator with FF requirements and MD verification when work volumes are high Demonstrates HW Leadership behaviors and supports and team in culture and team building initiatives Actively participates in the performance improvement process known as HWWork whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as an Intake LeadHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our colleagues to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our colleagues are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesCommunicate and coordinate referrals and patient care with onsite andor clinical areas within assigned region to provide seamless care to patients Locate patients that transfer to hospital and communicate with clinical teams and TCCs Receive and resolve inquiries for referral dataitems required for coding and billing Effective communication skills self directed with a spirit of team support and success curiosity and ownership flexibility and a consistent demonstration of HW Leadership Behaviors and modeling Efficiency and accuracy in completing work as assigned Adherence to regulatory and agency policies and proceduresCollaborate and communicate with Primary Care Providers and home care staff to ensure continuity of medical care to include obtaining clarifying validating service requests and completing verbal orders Communicate with transitional care staff clinical colleagues physicianrsquos offices and home care staff to coordinate homecare orders follow up appointments risk factors insurance parameters and goals of care Providing consultation to referral sources on community resources and home care issues Consistently communicate with HHCAH management to make sure all issues and problems are seamlessly handling so that both the patient and the referral sources are satisfied with the results and process Responding to internal and external communication timely and accuratelyEnsure collection and appropriateness of referral documents to support sound medical practice Reviews demographic and clinical pre admission documentation ensuring accuracy of information Reviews referring and transfer documents and medication list for accuracy and adherence to regulatory compliance and assuring the transitional care processes are implemented Adheres to the practice of confidentiality HIPAA and other statefederal regulations regarding patients families staff and the Agency Ensuring adherence with referral management protocols policies and proceduresBuilding and supporting positive effective relationships across the continuum and with the patients communities and the team Utilizing sound clinical judgment identifying risk and safety concerns and triaging appropriately Acts as a liaison to SSO HHCAH staff departments and customers both internally and externally Locate and follow up on transfer patients and communicates status to clinical teams and onsite TCCsAssist Homecare Customer Coordinator with FF requirements and MD verification when work volumes are high Demonstrates HW Leadership behaviors and supports and team in culture and team building initiatives Actively participates in the performance improvement process known as HWEducation Minimum Requirement ndash Associates Degree Preferred Requirement ndash Bachelors DegreeExperience Minimum of year preferable in acute care or homecare setting Preferred years of experience in acute care or homecare setting We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducation Minimum Requirement ndash Associates Degree Preferred Requirement ndash Bachelors DegreeExperience Minimum of year preferable in acute care or homecare setting Preferred years of experience in acute care or homecare setting We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment