Job Overview: The Intake Coordinator assists community members seeking to access IRC services by conducting eligibility screenings, sharing up-do-date information about programs, connecting eligible community members with IRC services, and referring them to external service providers.
Major Responsibilities:
Responsibilities include, but are not limited to:
Oversee and Conduct eligibility screenings for walk-in clients including parolees, SIVs, and secondary migrant refugees.Maintain up-to-date knowledge and eligibility criteria for all programs offered by the IRC. Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.Recruit, hire, train and supervise all staff, interns, and volunteers supporting intake activities in accordance with IRC’s People Manager Standards.Make recommendations for continuous improvement in related areasOther duties as assigned.Job Requirements:
Education: Bachelor’s degree in social work or related field of study preferred.
Work Experience:
Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.Experience working with refugee and/or immigrant populations strongly preferred.Demonstrated Skills & Competencies:
Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.Demonstrated success working and communicating effectively in a multi-cultural environment.Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.Attention to detail and accuracy in work product.Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Spanish, Dari, Farsi, and/or Pashto.Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.Working Environment:
Standard office environment.May require occasional weekend and/or evening work.Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.