Job Title: Intake Case Manager

FLSA Status: Full Time - non-exempt 
Reports to: Lead Intake Case Manager

Schedule: Monday-Friday
Supervises: N/A

Rate of Pay: $26-$27.58

Closing Date: 08/29/2025

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

Health, vision, dental, life as well as voluntary life and disability insurance Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire) Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment) One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment) Pension Plan (after one year of continuous service) Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

The Intake Case Manager provides on-site case management directly to households sheltered within The Salvation Army’s programs in coordination with the Housing Command Center (HCC). The Intake Case Manager will assist households in removing barriers to housing through initial and ongoing assessments, direct financial assistance, and referral pathways to wraparound support services. This position administers appropriate financial interventions and offers consistent engagement opportunities at the program site or within the community.

Each location is a 24/7 site supports households through a trauma informed lens and a Housing First approach. We are seeking a candidate who can work independently with limited supervision. Some weekends, holidays, or evening work hours may be required.

Duties and Responsibilities

Work at shelter site to be the face of service connection for clients and assist program staff with attending to the needs of households at the program location and within the community. Conduct site orientation, complete site-based intake forms, and HMIS upon arrival and program entry. Assess clients for rapid resolution within a prescribed time frame by your supervisor of the household’s program entry date and discuss at the beginning of every client encounter. Work with households to complete housing assessments (i.e. coordinated entry assessment, TSA assessments) as directed by your supervisor. Work with households to acquire vital documents in preparation for housing and upload them into appropriate platforms. Meet with households regularly (as directed by your supervisor) and promote guest engagement in services and other site-based offerings. Transport clients as needed for pre-move in and move in tasks (vital doc acquisition, unit tours, landlord meetings, physically moving client belongings, etc). Actively engage in case conferencing and coordination with internal and external partners to overcome household barriers. Document household case information in a timely and accurate manner using all platforms required by funders (HMIS, WellSky, etc.) Connect households to physical health, dental health, behavioral health, harm reduction, substance use disorder, and employment services available across the Denver Metro Social Services system. Competent in working independently within clear parameters in a team environment. Adhere to client confidentiality and HIPAA Attend, participate, and/or help facilitate case conferencing, team meetings, and assigned meetings. Maintain ethical boundaries with clients, colleagues, and partners in alignment with The Salvation Army’s code of ethics and policies. Adhere to organizational and program policies and procedures, including processing client assistance. Must have a valid Motor Vehicle License and pass Driver Safety Training. Ensure compliance with all funding contract requirements. Complete all required training in adherence to the training schedule and in compliance with contract, organizational, and program needs. Attend all meetings assigned. Other duties as assigned.

Education, Experience, Skills, Qualifications

Education 

Bachelor’s degree in social work, human services field, or related field, required. Master’s degree preferred. Equivalent experience evaluated and accepted in lieu of a degree requirement on a case-by-case basis.

Skills 

Strong communication skills: ability to effectively communicate verbally and in writing with clients, colleagues, service providers, and other stakeholders. Problem-solving skills: ability to assess complex and changing situations, identify barriers and develop creative solutions to client challenges. Case management skills: experience with case management practices, including intake, assessment, goal setting, and documentation. Computer proficiency: familiarity with database systems for client data management and collaboration. Self-Direction: ability to work independently within clear parameters within a team environment.

Qualifications 

Previous experience working with unhoused or at-risk populations, preferably in case management, 1 year required. Comfortable working in a crisis-oriented environment and responding appropriately to a person in crisis. Ability to respond with humility to diversity and the needs of our unhoused neighbors. Ability to work effectively, cooperatively, and respectfully with staff, volunteers, clients, partners, and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio-economic status, gender identification, and physical or mental ability. Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of information. Be supportive of The Salvation Army’s mission. Ability to reflect and model the high standards of our organization as one of the world’s most distinguished human services charitable organizations. Driving This position requires driving: A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required. An MVR will be processed every year in accordance with The Salvation Army’s policies. Background Check Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.

Additional Knowledge, Skills, and Abilities Required:

 Excellent communication skills both written and verbal, ability to manage databases, administer complex systems, and follow program policies. Ability to discern appropriate approaches and solutions in highly complex cases.

Physical Requirements 

Ability to maneuver. Ability to remain in a stationary position. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.