Job Summary Hours: 9:30 AM - 6PM Monday- Friday Remote Position Job Summary: + Verify patient insurance benefits through phone calls and online portals + Conduct pre-registrations to ensure accurate patient information + Create pricing estimates, with a focus on radiology services + Maintain general knowledge of medical insurance benefits and coverage + Collaborate with administrative and clinical teams to ensure accurate insurance data + Support timely and accurate patient registration and billing processes Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. + Our team members are part of an environment that fosters team work, team member engagement and community involvement. + The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. + All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications + Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. + Experience: + Minimum one year in patient access, registration, billing, insurance and/or pre-certification, any call center or customer service experience, required. + Experience with insurance carriers or third party administrators is preferred + Additional Skills (required): + Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively/productively as a member of a team and is self-directed in a remote work environment in various types of environments (e.g. onsite corporate locations, remote/home office). + Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems (i.e. Epic) and familiarity with personal computers. Ability to perform several tasks simultaneously. Ability to drive/travel to multiple locations/facilities as needed. + Ability to understand how job performance affects the outcomes of key performance indicators such as denials and write-offs. Job Opening ID 107109