Job Summary Insurance Specialist Join a remarkable team where quality care meets quality service—in every dimension, every time. Role Overview: As an Insurance Specialist, you will be responsible for following up on encounters with no payer response, analyzing patient accounts, and taking the necessary actions to resolve outstanding balances. You will also handle patient inquiries regarding their accounts and resubmit claims as needed to ensure accurate reimbursement. Key Responsibilities: + Follow up on unpaid or denied insurance claims with no payer response. + Analyze patient accounts to determine appropriate steps for balance resolution. + Handle patient inquiries related to their insurance and account status professionally. + Resubmit claims as required to facilitate timely payment. If you have a keen eye for detail and a passion for resolving insurance issues, join our team today! Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. + Our team members are part of an environment that fosters team work, team member engagement and community involvement. + The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. + All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications + Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. + Experience: Minimum two years in medical billing or hospital coding, as a claims processor, medical claims for an insurance carrier, or Clerical/Billing experience in a medical office, preferred. + Additional skills required: + Excellent communication and organizational skills required. Ability to successfully complete generic and department specific skills validation and competency testing. + Must display excellent customer service skills and excellent computer skills. + Must be able to multi-task and be a team player. + Must be able to work overtime as required. + Must be self motivated, able to work independently without constant supervision and a critical thinker. + Must be flexible, able to meet deadlines and adaptable to change. + Ability to communicate effectively and professionally. + Detail oriented and strong organizational skills. + Aware of HIPAA laws. + Familiar with Microsoft Office Applications. + Must be able to manage time with tasks assigned. + Additional skills preferred: + Basic medical terminology. + Insurance guidelines. Job Opening ID 67572