Insurance Specialist 1/2/3 Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5075062) Apply  Insurance Specialist 1/2/3 Salary $2,922.00 - $5,734.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number LDI-2025-46 Department Insurance-Commissioner of Insurance Opening Date 09/10/2025 Closing Date 9/20/2025 11:59 PM Central + Description + Benefits + Questions About this Job Division: Office of Consumer Services/Complaints The Louisiana Department of Insurance is seeking a motivated and detail-orientedInsurance Specialist 1to join the Consumer Complaints Division. This division serves as the front line for assisting Louisiana policyholders by investigating consumer complaints, resolving disputes, and ensuring insurers, agents, and adjusters comply with state insurance laws. In this role, you will evaluate complaints, conduct investigations, communicate with consumers and industry representatives, and help uphold fairness in the insurance marketplace. If you enjoy problem-solving, working with the public, and contributing to consumer protection, we’d love to hear from you! The ideal candidate possesses the following competencies: Core Competencies: + Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas. + Displaying Expertise: The ability to exhibit specialized skills or knowledge gained from experience or training. + Making Accurate Judgments: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards. + Managing Risks: The ability to identify, assess, and control risks and opportunities to fulfill the mission of the organization. + Thinking Critically: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion. + Using Data: The ability to use relevant and valid data to inform a recommendation for action. Preferred Competencies: + Accepting Direction: The ability to accept and follow directions from those higher in the chain of command. + Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources. + Championing Continuous Improvement: The ability to systematically drive or promote continuous improvement. Minimum Qualifications Three years of experience in insurance, administrative services, investigations, or law enforcement; OR Six years of full-time work experience in any field; OR A bachelor's degree. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=157780) . Job Duties and Other Information Job Duties: As an Insurance Specialist 1 in the Consumer Complaints Division, you will: + Investigate consumer complaints by reviewing records, policies, and insurer practices for compliance with Louisiana insurance laws. + Communicate with consumers and insurers, providing clear explanations, correspondence, and resolution updates. + Research and apply insurance laws and regulations to evaluate cases and draft responses. + Collaborate with colleagues and leadership to resolve complex issues and make recommendations. + Support consumer education and outreach by answering inquiries and providing resources. + Participate in training and professional development to build expertise across insurance products. Position-Specific Details: Appointment Type: Probational or Job Appointment Location: Office of Consumer Services/Complaints Division Compensation: The salary offered will be determined based on qualifications and experience. Career Progression:This position can be filled as an Insurance Specialist 1, 2, or 3. The LA Department of Insurance is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. How to Apply: NO CIVIL SERVICE exam is required to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. Contact Information: For further information about this vacancy, contact: Phillip Donagriche Louisiana Department of Insurance P.O. Box 94214 Baton Rouge, LA 70804 Phillip.Donagriche@ldi.la.gov Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 ADi: Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command. + 1= I have no experience and/or am uncomfortable accepting direction + 2= I have limited experience or require assistance to accept direction + 3= I can accept direction + 4= I can accept directions and help others improve their ability to accept direction 02 ADi: Explain your rating by providing specific and relevant examples in the box below. 03 AEI: Rate your ability to act with ethics and integrity based on our definition: The ability to be consistent, honest, and a trustworthy steward of State resources. + 1= I have no experience and/or am uncomfortable acting with ethics and integrity + 2= I have limited experience or require assistance to act with ethics and integrity + 3= I can act with ethics and integrity + 4= I can act with ethics and integrity and help others improve their ability to act with ethics and integrity 04 AEI: Explain your rating by providing specific and relevant examples in the box below. 05 CCI: Rate your ability to champion continuous improvement based on our definition: The ability to systematically drive or promote continuous improvement. + 1= I have no experience and/or am uncomfortable championing continuous improvement + 2= I have limited experience or require assistance to champion continuous improvement + 3= I can champion continuous improvement + 4= I can champion continuous improvement and help others improve their ability to champion continuous improvement 06 CCI: Explain your rating by providing specific and relevant examples in the box below. Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email