**Job Summary** The TM-Policy Servicing role requires a professional with 5 to 6 years of experience proficient in MS Excel to manage and optimize policy servicing processes. The candidate will work in a hybrid model during night shifts focusing on enhancing efficiency and accuracy in policy management particularly in the Auto - Claims and Property & Casualty Insurance domains. **Responsibilities** + Manage policy servicing processes to ensure efficient operations and high-quality service delivery. + Utilize MS Excel to analyze data generate reports and support decision-making processes. + Collaborate with cross-functional teams to streamline policy servicing workflows and improve customer satisfaction. + Monitor and evaluate policy servicing metrics to identify areas for improvement and implement corrective actions. + Provide technical support and guidance to team members in the use of MS Excel for policy servicing tasks. + Ensure compliance with industry regulations and company policies in all policy servicing activities. + Develop and maintain documentation for policy servicing procedures and best practices. + Conduct regular audits of policy servicing processes to ensure accuracy and consistency. + Assist in the development and implementation of new policy servicing tools and technologies. + Communicate effectively with stakeholders to address policy servicing issues and provide timely resolutions. + Support the training and development of team members to enhance their skills and knowledge in policy servicing. + Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of policy servicing operations. + Contribute to the companys purpose by ensuring high-quality policy servicing that positively impacts customer satisfaction and business outcomes. **Qualifications** + Possess strong proficiency in MS Excel for data analysis and reporting. + Have experience in Auto + Claims and Property & Casualty Insurance domains is a plus. + Demonstrate excellent analytical and problem-solving skills. + Exhibit strong communication and interpersonal skills. + Show ability to work independently and as part of a team. + Display attention to detail and a commitment to accuracy. **Certifications Required** + Microsoft Office Specialist: Excel Certification Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.