The Fire Sprinkler Service Coordinator is responsible for the successful execution of all day-to-day Fire Sprinkler Service coordination for the Plant City office. You will work with a team comprised of a customer service administrative representative and service and inspection technicians. In this role you will ensure we are meeting our clients’ expectations while at the same time striving to achieve the branch, district and company goals.

JOB RESPONSIBILITIES

Provide timely, accurate sprinkler labor forecasting

Ensure on time Inspection, Testing and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet the life safety needs of our clients

Responsible for the Service Coordination and ensure timely work order completion

Effective collaboration and communication with all Impact Fire managers and staff across the branch and district

Maintain positive, proactive, and effective communication with customers at all times

Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business

Promote & maintain awareness and compliance of H&S procedures and standards

Collaborate with Safety support services to effectively assist and promote new initiative implementation

Provide Sales contract review and support

Contribute to building a high-performance team who can operate efficiently, effectively, productively and cost effectively

Must be able to maintain attention to detail, and deliver a quality service to our customers.

Adapt to the ever-changing business climate of our business.

Possess the willingness to learn and grow in a team environment.

JOB EXPERIENCE /QUALIFICATIONS

5+ years related fire sprinkler service administration experience

Understand cost and billings

Be comfortable working with and processing paperwork timely

Possess a working understanding and willingness to learn leadership principles and best practices

Possess excellent verbal and written communication skills

Possess excellent personal organization and business administration skills

Job Details

Pay Type Hourly