**Job Title: Insights & Reporting Analyst** **Location:** Pearson Manila **Office Address:** 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City **Work Setup:** Office-based with an option to move to hybrid working (2 days per week) upon successful completion of training and probation, and demonstration of the ability to manage responsibilities independently. **Schedule:** 8:00am – 5:00pm UK time _Please note: Actual schedule may vary depending on business needs._ **About the Role** We’d like to hear from you if you have a passion for data, analytics, and turning insights into action—and the skills to support a high-performing customer service organization. As an **Insights & Reporting Analyst** , you will be responsible for developing and maintaining dashboards, reports, and analytics that provide actionable insights across all Lines of Business (LOBs). You’ll play a key role in enabling data-driven decision-making and continuous improvement by leveraging tools such as Power BI, Microsoft Excel, and Microsoft Copilot to enhance reporting capabilities and streamline workflows. This role also involves creating and optimizing AI prompts to support automation, improve data analysis, and drive operational efficiency. **You will present actual data and insights to stakeholders through clear, compelling visualizations and presentations, ensuring alignment on performance trends and strategic priorities.** Your work will directly influence performance strategies, customer experience, and overall operational excellence. **Key Responsibilities** Design, develop, and maintain dashboards and reports to monitor performance across multiple LOBs. Analyze operational data to identify trends, gaps, and opportunities for improvement. Create and optimize AI prompts to support automation and enhance reporting processes. Collaborate with stakeholders to understand reporting needs and deliver actionable insights. Ensure data accuracy, integrity, and consistency across all reporting platforms. Prepare and present reports and insights to managers and leadership teams. Support continuous improvement initiatives by providing data-driven recommendations. Stay updated on analytics tools and best practices to drive innovation in reporting. **Experience & Skills** Experience in data analysis, reporting, or business intelligence roles. Proficiency in **Power BI** , **Microsoft Excel** , and other data visualization tools. Familiarity with AI tools and prompt creation for automation is an advantage. Strong analytical and problem-solving skills with attention to detail. Ability to interpret complex data and communicate insights clearly. Excellent organizational and time-management skills. Ability to work independently and collaboratively in a fast-paced environment. Adaptability to evolving business needs and priorities. **Additional Information** **Line of Business Movement:** Employees may be reassigned to different LOBs depending on operational needs. **Probation Period:** Hybrid working is available only after a minimum 3-month probation period, subject to manager approval. **Team Calibration:** Office-based calibration is essential to foster collaboration, knowledge sharing, and team cohesion. **Your Rewards & Benefits** **Day 1 Health Care Coverage** with up to 2 dependents **Competitive Retirement Plan** – Pearson doubles your contribution **Volunteering Days and Employee Wellbeing Assistance** **Annual Pay Increase and Performance Bonus** **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** Customer Success **Job Family:** GO\_TO\_MARKET **Organization:** Assessment & Qualifications **Schedule:** FULL\_TIME **Workplace Type:** Hybrid **Req ID:** 21035 \#LI-REMOTE