At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewThe mission of the Federal Sales Operations team is to provide comprehensive pre and post sale support that complements the efforts of our field sales force. We indirectly impact sales growth by enabling our sales team and channel partners to spend more time in front of customers, sell more and focus on driving new opportunities.
Job Description
The Inside Sales Support Specialist is responsible for managing daily pre-sale Federal business activities associated with Equipment and Service quoting from both our direct Customers and Partners. The Inside Sales Support Specialist is held accountable for meeting quoting deadlines, building strong relationships with our partners and outside sales, and being a trusted partner and valued resource for all support needs. This individual is responsible for establishing a strong rapport and relationship with both existing and potential customers.
Concurrently, the Inside Sales Support Specialist is responsible for indirectly impacting sales growth by providing comprehensive sales support that enables our direct sales teams and partners to sell more, save time and focus on driving new opportunities. Each Inside Sales Support is assigned to support a specific territory and will be held accountable and incentivized for the team achievement of specific business targets and results. By providing a comprehensive sales support infrastructure, the Inside Sales Support Specialist accelerates the throughput of business and allows the outside sales force to focus on new demand generation.
Responsibilities include but are not limited to:
Responsible for managing daily pre-sale Federal business activities associated with Equipment and Service quoting from both our direct Customers and Partners
Utilize proactive management skills to drive prioritization
Tactfully and courteously interface with field sales representatives in order to build strong business relationships
Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
Effectively communicate with channel partners and manufacturer representatives to resolve pre-sale issues
Responsible for identifying process improvements and working to standardize best practices
Educate customers on respective Motorola business processes and procedure
Partner with Account Manager and be viewed as strategic partner and extended team member
Be a trusted partner and valued resource for all support needs and business activities for assigned sales team; Examples include: quote generation and comprehensive end-to-end “request for quote” process management, expedite access to marketing materials and product information, deliver product and pricing comparison matrices to accelerate customer decision-making, maintain and manage customer specific pricing contract data and reporting requirements, manage and resolve a wide-variety of product configuration & pricing issues, etc.
Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues
Actively work to reduce sales team administrative time spend and convert it to increased selling time; Enable the sales team to focus their time, effort, and priorities on new opportunities
Interfaces with Sales Leadership to identify support needs & trends that increase selling time
Provide daily coaching and consultation to the Field on business and operational processes
Voice of Field and represents the needs of sales in meetings and cross-functional projects
Extended team member and attends all regional/territory meetings, as appropriate
Additional Knowledge/Skills:
2+ years of customer service/sales related experience preferred
Exceptional interpersonal skills
Demonstrates excellent analytical, verbal and written communication skills
Strong organizational skills and the ability to handle multiple tasks
Effective time management skills
Proficient computer skills with emphasis on Windows-based and Google applications
Customer-focused; extremely detail-oriented individual
Ability to maintain a positive attitude in a high-stress/fast-paced work environment
Confident individual who is willing to assume responsibility
Adaptive and flexible (changing technologies, processes, environments)
Ability to work and make decisions with minimal supervision
Team player
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Target Base Salary Range: $50,000 - $60,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-MM1
Basic Requirements
Bachelor's degree
Must be a U.S. citizen
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.