From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:As the Inside Sales Support for Yancey Engineered Solutions, you will be responsible for supporting our customers with review of specifications and creating quotes based off of that information.
Major Tasks, Responsibilities, and Key Accountabilities: Serve as the primary point of contact for inbound customer inquiries, orders, and support. Generate quotes and process purchase orders. Provide technical product information, including specifications, lead times, and pricing. Track sales activity and customer communications using D365 software. Assist in identifying new business opportunities and potential customers through market research and outreach. Ensure a high level of customer satisfaction through proactive communication and problem-solving. Facilitate new order handovers to Project Management and Engineering. Other duties as assigned. Education/Experience: High school diploma or general education degree (GED); with two to three years related experience and/or training in Account Management, or other Customer service positions; or equivalent combination of education and experience. Previous experience in an internal sales or customer service role, preferably in the power rental or equipment rental industry. Required Qualifications/Skills: A strong understanding of sales, customer service, and rental business processes. Ability to handle multiple tasks and manage a diverse set of responsibilities effectively. Strong multitasking abilities with attention to detail and the ability to self-motivate. Professional demeanor when interacting with both internal and external contacts, displaying courtesy and persistence. Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), with the ability to learn company-specific systems (e.g., Cat systems). Knowledge of Microsoft D365. Ability to build and maintain effective customer relationships, demonstrating sound professional judgment and decision-making. Numerical competency to calculate figures such as discounts, commissions, percentages, etc. Ability to work in a fast-paced environment and adapt to changing priorities. Strong verbal, written, and listening communication skills. Creative thinking and problem-solving skills with a strong ability to apply policies, procedures, and guidelines. Influence, negotiation, coaching, and counseling skills. Excellent Customer Service skills Excellent negotiating skills Good listening skills Positive attitude Attention to detail Persistence Excellent organizational skills Proficient with Microsoft Office Excel and Word Ability to quickly adapt to change Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Who We Are Looking For:To be successful in this position you should be organized, show an attention for detail, and have a sense of urgency. You should have intermediate computer skills, be safety conscious, and have both electrical and mechanical aptitude. The ability to multitask, problem solve, and provide superior customer service are essential to this position as well.