**Position:** Inside Sales Representative (German Speaker) **Job Description:** **About Us** Arrow Enterprise Computing Solutions (Arrow ECS), a division of the Arrow Electronics Group ( **16,500 employees across 58 countries with a turnover exceeding $29 billion** ), delivers global technology solutions, training, and value-added services to IT professionals, including service providers, software publishers, and system integrators. Operating across **servers, storage and virtualization, networks and security, infrastructure software, and Cloud solutions** , Arrow ECS continues to grow and is strengthening its commercial teams. We are currently looking for an **Inside Sales Representative** to support our renewals business and ensure a seamless customer and partner experience. **What You’ll Be Doing** As an Inside Sales Representative, you will be responsible for managing renewals while building strong relationships with both end users and partners: + Manage a portfolio of **renewal opportunities** using a structured **120-day renewal cadence** + Proactively engage **end users** to secure renewals, communicate value propositions, discuss pricing, and identify **upsell or expansion opportunities** + Collaborate closely with **partners** to ensure clear visibility on renewal timelines, requirements, and execution + Identify **churn risks** early and escalate appropriately to ensure retention + Deliver a high-quality customer experience through timely, accurate, and professional communication + Support partners with **quotes, pricing, product information, and renewal documentation** + Build trusted, long-term relationships with end users and partners to enable frictionless renewals + Achieve **quarterly and annual renewal targets** , while driving multi-year renewals where applicable + Maintain accurate **forecasting, pipeline hygiene, and daily CRM updates** + Follow established sales processes, renewal guidelines, and partner engagement frameworks + Coordinate with internal teams, partners, and vendors to resolve pricing, product, SLA, or billing issues + Escalate complex cases early to ensure on-time resolution + Execute **renewal, win-back, and retention campaigns** , and participate in targeted outreach initiatives + Provide feedback to improve renewal playbooks, messaging, and campaign effectiveness **Who We’re Looking For** + Proven experience managing a **customer or renewal portfolio** in an inside sales or phone-based role + Background in **Inside Sales, Customer Success, or Customer Support** within **Tech, SaaS, or IT** environments + Strong communication skills with the ability to clearly articulate value to both end users and partners + Comfortable operating in a **fast-paced, partner-led sales environment** + Highly organized, proactive, and capable of managing a **high-volume renewal pipeline** + Proficiency with **CRM tools** (Salesforce or equivalent) + Strong collaboration, problem-solving, and escalation management skills + English and German proficiency required **What’s In It for You** + **Full Permanent Contract** + **Social benefits** : CNSS, CIMR, Health insurance + Very good working atmosphere within a team of passionate collaborators + Work culture where you can **make a tangible impact** + Dynamic environment with a friendly and supportive work atmosphere + **Strong career development opportunities** in a fast-growing organization + Opportunity to work within an **international organization recognized worldwide** in its sector \#LI-FR2 **Location:** MA-Casablanca, Morocco (Boulevard Al Quods) **Time Type:** Full time **Job Category:** Sales Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.