About Us
Arrow Enterprise Computing Solutions (Arrow ECS), a division of the Arrow Electronics Group (16,500 employees across 58 countries with a turnover exceeding $29 billion), delivers global technology solutions, training, and value-added services to IT professionals, including service providers, software publishers, and system integrators.
Operating across servers, storage and virtualization, networks and security, infrastructure software, and Cloud solutions, Arrow ECS continues to grow and is strengthening its commercial teams. We are currently looking for an Inside Sales Representative to support our renewals business and ensure a seamless customer and partner experience.
What You’ll Be Doing
As an Inside Sales Representative, you will be responsible for managing renewals while building strong relationships with both end users and partners:
Manage a portfolio of renewal opportunities using a structured 120-day renewal cadence
Proactively engage end users to secure renewals, communicate value propositions, discuss pricing, and identify upsell or expansion opportunities
Collaborate closely with partners to ensure clear visibility on renewal timelines, requirements, and execution
Identify churn risks early and escalate appropriately to ensure retention
Deliver a high-quality customer experience through timely, accurate, and professional communication
Support partners with quotes, pricing, product information, and renewal documentation
Build trusted, long-term relationships with end users and partners to enable frictionless renewals
Achieve quarterly and annual renewal targets, while driving multi-year renewals where applicable
Maintain accurate forecasting, pipeline hygiene, and daily CRM updates
Follow established sales processes, renewal guidelines, and partner engagement frameworks
Coordinate with internal teams, partners, and vendors to resolve pricing, product, SLA, or billing issues
Escalate complex cases early to ensure on-time resolution
Execute renewal, win-back, and retention campaigns, and participate in targeted outreach initiatives
Provide feedback to improve renewal playbooks, messaging, and campaign effectiveness
Who We’re Looking For
Proven experience managing a customer or renewal portfolio in an inside sales or phone-based role
Background in Inside Sales, Customer Success, or Customer Support within Tech, SaaS, or IT environments
Strong communication skills with the ability to clearly articulate value to both end users and partners
Comfortable operating in a fast-paced, partner-led sales environment
Highly organized, proactive, and capable of managing a high-volume renewal pipeline
Proficiency with CRM tools (Salesforce or equivalent)
Strong collaboration, problem-solving, and escalation management skills
English and German proficiency required
What’s In It for You
Full Permanent Contract
Social benefits: CNSS, CIMR, Health insurance
Very good working atmosphere within a team of passionate collaborators
Work culture where you can make a tangible impact
Dynamic environment with a friendly and supportive work atmosphere
Strong career development opportunities in a fast-growing organization
Opportunity to work within an international organization recognized worldwide in its sector
#LI-FR2Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:Sales