Required Qualifications and Skills:

Excellent communication and interpersonal skills

Strong attention to detail and accuracy in data management

Capacity to handle multiple tasks simultaneously

Problem-solving skills and analytical thinking

Advanced proficiency in Microsoft Office products (especially Excel)

Experience with ERP systems is a plus

Strong teamwork and collaboration abilities

Customer-oriented mindset

Understanding of business process management concepts

Job Title: Inside Sales Representative

Job Overview:

The Inside Sales Representative manages customer inquiries, processes quotes and orders, and collaborates with internal departments to enhance customer satisfaction. This role also handles key tasks for efficient sales operations, such as inventory management and ensuring data consistency across systems. Additionally, this position is vital for maintaining internal controls and contributing to process improvements.

Key Responsibilities:

Customer Service:

Respond to basic product inquiries from customers

Prepare and submit quotations

Process and confirm customer orders

Organise delivery and invoicing

Delivery Management:

Set and manage delivery dates for customer orders

Take appropriate action in case of potential delivery delays

System and Data Management:

Accurately input data into company systems

Ensure data consistency and integrity across multiple systems

Regularly audit data for accuracy and completeness

Inventory Management:

Regularly check required inventory levels

Maintain appropriate stock levels

Coordinate with procurement for timely replenishment

Internal Collaboration:

Effectively coordinate with sales, technical, and finance teams

Share information to provide seamless customer service

Process Control and Compliance:

Adhere to established internal control procedures

Maintain proper documentation for all transactions

Identify and report any deviations from standard processes

Participate in internal audits and control assessments

Process Improvement:

Continuously monitor and evaluate business processes

Propose and implement efficiency improvement suggestions

Collaborate in developing and updating standard operating procedures

Reporting and Analytics:

Prepare regular reports on sales activities, order status, and inventory levels

Analyze data to identify trends and potential issues

Office Administration:

Perform general office administration duties

Additional Duties:

Participate in various projects as needed

Perform additional tasks assigned by your supervisor or manager.