**_What’s the job?_** The Inside Sales Representative is a highly motivated liaison between our customers, sales teams, manufacturing, and engineering departments. Leading a team of two Customer Service Representatives, this role supports the sales process by providing order status updates, product knowledge, account support, and assistance with quote preparation. The representative ensures customer requirements are fully understood and met, while driving business process improvements, workflow standardization, and enhanced customer engagement. This role is also instrumental in coordinating new customer and new part onboarding. A key responsibility is managing customer inquiries to ensure timely responses and proactive communication of critical issues. The ideal candidate will be customer-obsessed, a strong communicator, and a passionate advocate for customer needs. A friendly, team-oriented attitude, eagerness to learn, strong work ethic, and genuine desire to help others are essential. This role is responsible for delivering excellent customer service and building loyalty through courteous, efficient interactions via chat, phone, and email, in line with our brand standards. The position also acts as a liaison between product management, manufacturing, and sales to ensure customer satisfaction, while handling administrative tasks critical to retaining high-value business. Customer Care + Deliver exceptional service by actively listening and identifying the best solutions for customers + Manage inquiries with timely responses and proactive issue communication + Communicate clearly and consistently via phone, email, and in person + Provide accurate pricing and lead time quotations Sales Support + Lead customer onboarding through credit and internal systems + Provide accurate pricing and lead time quotations + Support and implement global pricing initiatives as annual price increase + Support to NPI leader for maintaining high level of competitiveness on prototyping. + Developing and sending quotes to customers using digital tools such as Sales Force + Maintain knowledge on products and initial support on customer inquiries and needs. + Resolve customer inquiries concerning billing, products; escalate to applications, quality or supply chain as appropriate. System development and supervision + Drive process improvements to ensure a customer-centric and efficient department + Guide and support Customer Service Representatives to deliver high-quality service + Support development of digital pricing tools in coordination with Global capture support team + Monitor key metrics (e.g., lead times, complaints, quote turnaround time, backlog of customer requests) and implement improvements Escalation Support + Act as the primary point of contact for escalated customer issues + Lead resolution efforts using effective problem-solving skills + Collaborate with Supply Chain, Quality Assurance, and other departments to identify root causes and implement corrective actions + Drive communication strategies to keep customers informed of changes, delays, and updates + Coordinate internal updates with sales, manufacturing, and leadership; primary triage for customer issue escalations - - - **_What do you bring?_** + Bachelor’s Degree in Business Administration/Marketing/Engineering (Engineering Discipline Preferred). Master’s Degree a plus. + 5+ years experience in sales, customer services management/leadership role + 3+ years experience working in a Manufacturing Environment + 3+ years experience with direct customer contact and communication + 3+ years experience in direct field sales of engineered products to OEM accounts and customer service preferred + Excellent communication, presentation, organizational and leadership skills + Ability to interface and influence across functions and ability to provide solutions with agility + Aptitude for working autonomously. Assertiveness and the ability to be a self-starter are required for this position + Identify needs, propose, and co develop new business processes leveraging technology to improve customer experience + Project management skills with the ability to balance multiple projects + Knowledge of Customer Relationship Management (CRM) Software **_Why work for us?_** At Saint-Gobain/Omniseal Solutions, our collaborative spirit enables us to go beyond the boundaries of possible together with our global customers. This is how precision sealing and wear control solutions are custom engineered to protect critical applications in the most demanding environments: cryogenic, high temperature/pressure, ultra high vacuum, tight tolerances, and leakage control. With our teams of industry experts, problem solving engineers and precision manufacturers, we are helping to create the world of tomorrow. Being a Global company with a legacy dating back to 360 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.- We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us. Saint-Gobain designs, manufactures, distributes materials and services for the construction and industrial markets.- Omniseal Solutions is a global business, developing and producing sealing solutions for various technical markets (Energy, Aviation, Space, Industrial, Life Sciences, Nuclear and Semiconductor). Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com . Pay Transparency: Certain states require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates and provide the national pay range for this position which is $79,500.00 to $123,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 10% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $87,450.00 to $135,850.00. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.