+ Accurately processcustomer transactions such as quotes,customer purchase orders,delivery, returns, etc. + Perform Contract Review on all customer purchaseorders, in accordance with HFS procedures. + Develop & maintain strongrelationship with customers. + Handle daily customer communications, ensuring customer satisfaction. + Work with CSSR & Logistical team to acquirea better OTD rate. + Interface daily with outside Sales team and various HFS Manufacturing locations and departments, i.e., Product Management, Shipping, Planning, Engineering, Quality, Credit, etc. + Maintain and organize customer files + Perform Contract Review on all orders n accordance with HFS procedures. + Handle daily customer communications, ensuring customer satisfaction. + Check with the forwarders and arrange the shipment from vendors periodically and prepare the customs declaration documents. + Heavy data entry, emails& phones + Team player– Work effectively in a team environment + Follow company policiesand procedures + Sales/Customer Service experience required, preferably in Import & Export environment or fasteners background + Computer proficient, Excel, Outlook, Microsoft Word, PowerPoint + Strong interpersonal & communication skills, both written & verbal. + Handle heavy workload efficiently and set priorities as needed to get the job done