Emerson is seeking an individual with exceptional work behaviors and ambition to join our team as an Inside Sales Engineer I. In this role, you will have the opportunity to collaborate with other Inside Sales Engineers and Field Sales representatives to provide quote support and basic technical support. By optimizing our quote to cash service levels and strengthening customer relationships, you will play a key role in our continued success as a world-class leader in our industry.   In This Role, Your Responsibilities Will Be:

Quote Processing:
• Receive and process customer requests for quotes.
• Accurately upload requests for quote/proposals in the business systems
• Provide pricing and lead time information through generating proposals.
• Manage shared mailbox to upload purchase order according to our service level.
• Ensure all customer-supplied information is correct and complete.
• Review quotes for technical conformance.
• Perform sizing and enter quote/proposals in the business systems.
• Coordinate with other departments/groups to validate technical requirements.
• Maintain customer information and documentation.

Customer Support:
• Provide documentation upon request.
• Use business systems to input and handle quote entries and processing.
• Assist customers with product and service inquiries.
• Serve as a point of contact when Sales Rep is not available.
• Submit RMA when there is an order/quoting error.
Team Support:
• Categorize and manage emails in team box proactively.
• Support coverage plans.
• Assist co-workers whenever possible.

Phone Support:
• Handle presales technical sales support calls.
• Direct support requests that require further assistance to Tier II Tech Support.
• Transfer calls to correct department or individual.
• Gather necessary information for completing quotes.

Sales:
• Submit request for new ETO products.
• Seek appropriate discount approvals.
• Complete model code and pricing analysis
• Identify special customer requirements.
• Support communication between Sales Rep and Order Manager

Continuous Improvement:
• Stay updated on product knowledge through training and meetings.
• Provide feedback on processes and effective strategies.
• Enhance knowledge of Flow products and industries
 

Who You Are:

You keep in touch with customers. You use planning tools and software. You solicit both input and discussion. You encourage open dialogue to discuss alternative perspectives

  For This Role, You Will Need: Bachelor's degree in any engineering-related field (preferably in Mechanical or Chemical Engineering) or equivalent experience. 1 to 2 years of customer 
service or data entry experience. English proficiency (Written & Oral) at B2 level Strong proficiency in Windows and MS Office applications Strong organizational and communication skills Ability to work well in a team setting
  Preferred Qualifications That Set You Apart:

Experience in a technical product business-to-business relationship 

  Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.