Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

With more than 20 U.S. locations, Eurofins Built Environment Testing offers Industrial Hygiene (IH) and Indoor Air Quality (IAQ) services to protect health in built environments. Clients include consultants, industry, real estate, healthcare, government, and homeowners. Services cover a wide range of tests, including asbestos (PLM/TEM), mold, bacteria, VOCs, allergens, Legionella, radon, lead, silica, and more

Job Description

The Inside Sales representative serves as the laboratory’s primary point of contact for client service and/or sales related activities. Will involve working onsite at the lab doing inside sales (calls/emails) along with 3-5 visits to client sites per week.

Essential Duties and Responsibilities:

Demonstrates and promotes the company visionRegular attendance and punctualityBecome knowledgeable of Eurofins Environment Testing (USA) services, industry terminology and company operationsBecome proficient in use of all aspects of Laboratory Information Management System (LIMS), especially sales and client related activityServing as the laboratories’ primary point of contact for client service and/or sales related activitiesIdentify new opportunities and customers and maintain order frequency through phone and email. Follow up with inbound leads daily and develop a working knowledge of accountsResponsible for managing accounts through the entire sales process including quoting, taking ordersUtilize CRM software with existing and future customers; maintain pertinent account details - record each customer contact (fax. phone, email or in person date and time of call, nature of inquiry, and time/confirmation of completionAssesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunitiesMaintain CRM database of prospective clients and opportunitiesTracking weekly, monthly, and quarterly performance and sales metricsClosing sales and working with client through closing processWork in conjunction with sales department providing information to or about new and existing clientsProvide support to outside sales – quoting, bid preparation, lead managementDeliver qualified opportunities tor team membersIdentify potential opportunities for outside sales to recover lost servicesRespond to all inbound sales calls and client services related issues in a timely mannerProvide superior customer service and assist with related duties Advising clients in a professional manner of any scheduling conflicts, possible delays, or other problems which may ariseGenerating and reviewing of reports/EDDs (Electronic Data Deliverables) as necessary prior to releaseRecord and respond to customer requests and concerns while implementing an “on time” tracking system for in-house projects according to account assignment. Act as communicator between labs, administrative areas and clientsCommunicates client information or requests to labs, sales, sample management, field services, QA, accounting/billing, or QC management when specific request is outside customer service representative’s area of expertise, or when appropriate department is unavailable for client request. This includes completion of appropriate forms to facilitate sample container preparation and delivery, sample pickup, rush sample notification, complaint forms and requests for price quotation, result interpretation, or analysis recheck and review

Qualifications

Basic Minimum Qualifications (BMQ):

Education: BS/BA in Chemistry, Sciences, Marketing, or related field (four years experience may substitute for a degree)Experience: 2+ years inside sales or customer service experience preferredAuthorization to work in the United States indefinitely without restriction or sponsorshipProfessional working proficiency in English is a requirement, including the ability to read, write and speak in English

Ability and/or Skills (BMQ):

Excellent customer service skillsStrong computer skills, including MS Office and CRM / Salesforce preferredEnvironmental Laboratory ExperienceExperience and proficiency with Microsoft applications, LIMS and CRMExcellent verbal (telephone) and written (email) communication skills.Communication skills necessary to write comprehensive narratives.Knowledge of environmental sampling and analytical methodsComfortable interfacing with clients on a daily basis on technical issuesExcellent interpersonal skills and team player capabilities across multiple departments within Eurofins QC’s evolving, fast-paced environment.Energetic, motivated self-starter with a proven track record of building sales and previous customer service experienceAble to work in a team environmentGood writing skills; computer skills such as Excel, Word, Access

Additional Information

Position is full-time, Monday - Friday day shift. Candidates residing within a commutable distance of Chantilly, VA are encouraged to apply.

Salary: $42,000/yr

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.