Serve as the primary point of contact for assigned customer accounts Manage customer orders from entry through shipment, ensuring accuracy and compliance with contract requirements Coordinate with operations, raw material planning, quality engineer, commercial team to resolve issues and satisfy customer requirement Review customer forecasts, demand changes, and long‑term agreements Monitor key performance metrics such as on‑time delivery, backlog, and customer satisfaction Escalate risks or delays proactively and recommend solutions Any other tasks assigned by Sales Manager 3-5years experience in customer service, inside sales, or order management (manufacturing or aerospace preferred) Strong communication and relationship‑building skills, fluent in English Proficiency with ERP systems and Microsoft Office