5-10 experience in customer service, inside sales, or order management (manufacturing or aerospace preferred)

Strong communication and relationship‑building skills, fluent in English

Proficiency with ERP systems and Microsoft Office

Problem‑solving mindset with a focus on continuous improvement

Familiarity with aerospace industry requirements (AS9100, certifications) is a plus

Serve as the primary point of contact for assigned customer accounts

Manage customer orders from entry through shipment, ensuring accuracy and compliance with contract requirements

Coordinate with operations, raw material planning, quality engineer, commercial team to resolve issues and satisfy customer requirement

Review customer forecasts, demand changes, and long‑term agreements

Support pricing updates, quote requests, and contract documentation

Monitor key performance metrics such as on‑time delivery, backlog, and customer satisfaction

Escalate risks or delays proactively and recommend solutions

Any other tasks assigned by Sales Manager