Overall Job Purpose:

The Inside Account Manager (IAM) is responsible for generating leads, advancing the sales process, closing new and existing business and revenue growth objectives by effectively articulating the value proposition associated with HP’s products and services.  The IAM will be required to leverage social, digital, video, chat, phone and occasional face to face sales demonstration to effectively reach, sell to and manage HP’s customers.

Success in the role is determined by a high close rate in generating new and existing business from inbound phone calls and teaming with the respective Enterprise Account Manager (EAM), along with proactive outbound selling through targeted phone campaigns and cold call prospecting.

The IAM will serve as the central point of contact for the customer across opportunities, closing deals and managing customer relationships and escalations.  Another key engagement is with cross functional business units in HP to provide deliverables in pricing and solutions that meets HP’s customer needs.

Key Result Areas (KRA)

Achieve Annual business revenue target and meet profitability expectations

Build strong client relationships and professionalism representing HP

Create strong and effective working relationships with all employees of HP

Complete and deliver sales and forecasting reports and maintain up to date sales data in Microsoft Dynamics

Ensure compliance with HP values, policies and standards as well as compliance with HP’s standard business code of conduct

Job Specification
 

Education:   University/Associate degree preferred or equivalent experience

Technical Skills:    

•    Proven capability in solution selling in the IT Industry.
•    Proven capability in hands on problem-solving, with ability to generate ideas and solutions.
•    A positive and determined approach to researching and analyzing new business opportunities.

Industry Experience:    

•    Minimum 3-5 years of proven inside sales experience in the IT industry.
•    Knowledge of the market, current IT challenges, competitor behavior and strategy.

Management Skills:  Stakeholder Management

Personal qualities:    

•    Strong personal motivation and application skills to set and achieve objectives.
•    Strong interpersonal skills to liaise with many and varied internal and external contacts
•    Attention to detail
•    Excellent organisational and time management skills and the ability to handle multiple priorities effectively.
•    Demonstrates on-going compliance with attendance requirements, training, expectations, and completed tasks at the direction of management.
•    Exercises independent judgment within generally defined policies and practices to identify and select a solution.

Technology Skills:  

•    Excellence in MS Word, Excel, and PowerPoint 
•    Experience in using Microsoft Dynamics or similar CRM tool

•    Experience in using AI Tools

Language Skills:   Excellent command of English (verbal and written)

Communication Skills:    Excellent communication skills, with effective communication styles

Why HP Australia?

Australian Market Leader across PC & Print

A wide and varied product portfolio to sell across

Recognized globally as an Employer of Choice

Cultivates and encourages a diverse and inclusive culture

Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia

Market Leading Mentoring Program

Recognized as one of the world’s most sustainable companies

Wellness Programs

Flexible work environment

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