An excellent opportunity is available for an experienced Injury Management Advisor to support return-to-work outcomes across NSW/ACT. This role involves working closely with injured employees, line managers, insurers, and medical providers to ensure timely, sustainable, and compliant outcomes.

This position also plays an important role in driving consistent national injury management practices, training frontline leaders, and supporting legislative compliance.

Key Responsibilities

Coordinate return-to-work plans in collaboration with medical providers, employees, and operational leaders.Manage workers compensation claims from lodgement to closure in line with state-based legislation.Conduct factual investigations for serious or complex injuries, identifying red flags and risk factors.Provide technical advice to guide strategic claims management and resolution.Maintain regular contact with the injured worker, treating practitioners, and workplace leaders.Keep thorough, up-to-date case notes and ensure accurate records in internal systems.Facilitate insurer file reviews and support the reimbursement process with payroll and finance.Deliver internal training programs to build manager awareness of injury management responsibilities.Contribute to national resources including job dictionaries and injury management toolkits.Support early identification of physical and psychological injuries and advise on proactive response strategies.

What You Will Bring

Experience & Knowledge

1–2 years of experience in claims or injury management.Sound understanding of NSW/ACT Workers Compensation & Injury Management legislation.Experience working with insurers, allied health providers, and internal stakeholders.Familiarity with national injury management processes and compliance standards.

Skills & Attributes

Strong written and verbal communication skills.Ability to build trust and maintain relationships with diverse stakeholders.Well-developed time management and organisational skills.Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).Capable of conducting investigations, interpreting medical information, and developing return-to-work plans.Analytical thinking and problem-solving mindset.High attention to detail and commitment to recordkeeping standards.

Behavioural Qualities

Professional and empathetic approach to supporting injured workers.Confident in delivering training and advising operational teams.Collaborative, proactive, and solution-focused.Committed to maintaining a safe and inclusive workplace environment.

Benefits of working with Downer 

Work with an ASX listed company, working with market leaders.Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:Professional development programsAccess to professional memberships and industry networksBe part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs:Flexible work arrangementsParental leaveEmployee Assistance ProgramPrograms promoting diversity and inclusionA range of Corporate Benefits, including: Discounted services (car hires, hotels, insurance, retail stores, gyms)