Finalité du métier: Vous aurez en charge le support client en lien avec nos produits (formations, conseils, réparations, améliorations…). Vous êtes l’interface technique de proximité pour nos clients. Vous êtes également en charge de participer à la création de nouveaux outillages. Selon votre niveau d’expertise dans l’emploi, des activités complémentaires pourront être attendues et confiées dans l’emploi. Activités significatives: ✓ Assister les clients dans l'installation des fixations de l'entreprise ✓ Former les clients à l'utilisation correcte de l'outillage d'installation ✓ Rendre régulièrement visite aux clients pour s'assurer que l'outillage est utilisé correctement ✓ Rendre visite au client dans les situations d'urgence où il y a un problème potentiel avec le produit afin d'aider à identifier la cause du problème ✓ Réparer et entretenir l'outillage d'installation selon les besoins ✓ Recommander le meilleur outillage pour les nouvelles applications ✓ Identifier les nouvelles possibilités d'utilisation des fixations dans le processus de fabrication des clients ✓ Contribuer à la conception de nouveaux outils et formuler des recommandations, le cas échéant. --- Essential Functions: Working within the European Sales team, this role is a hands on, customer facing role, providing technical fields support, specifically in relation to the installation tooling, and correct installation methods, of our wide range of technical fastening solutions. Specific Responsibilities: + Troubleshoot and repair installation tooling and Powerig issues for customers and field System Engineers + Visit customers to give field support for specific regions / customers in effective use of and repair of installation tooling. Write customer visit reports. + Recommend optimum tooling systems for new applications. + Develop tooling designs to improve cost and / or performance benefits to customers. + Deliver technical presentations, practical demonstrations and test installations to introduce and promote existing and new installation tooling. + Recommend and assist the Product Manager with tooling stock levels and spares stock levels. + Comply with company EHS policies at all times, include when offsite. + Effectively manage customer feedback on tooling offering internally to improve system offering to market + Both national and international travel, as requested, in line with customer requirements. Company Responsibilities Maintain full compliance with Howmet policies and procedures and conduct all activities in accordance with the Howmet Code of Conduct. Ensure full adherence to company Environmental, Health and Safety policies at all times., including customer visits and travel. Demonstrate a knowledge of and commitment to Continuous Improvement. Perform other duties as assigned. Compétences requises: ✓ Connaitre les systèmes mécaniques et de l’industrie. ✓ Aptitude à la communication orale. ✓ Connaitre les techniques de résolution de problèmes techniques. ✓ Anglais (lire, comprendre, écrire, parler). ✓ Connaître les outils Pack Office. ✓ Connaitre les techniques de conduite de réunion. Première expérience technique (alternance), profil d'ingénieur. Education + Technical apprenticeship Experience & Background. + Customer facing experience + Knowledge of pneumatics, hydraulics, electro-mechanical & electro-hydraulic systems + Industry relevant experience – field service or maintenance background + English language Competencies & Skills - Person specification + Energetic with a tenacious approach + Methodical approach with a strong eye for detail + Excellent problem-solving abilities with the ability to think outside the box and develop new approaches + Able to prioritise effectively and escalate issues as appropriate + IT skills – excel, word, powerpoint + Excellent communication – both written & verbal + Strong written, report writing skills + Effective in managing the demands of both the business and the customer + Able to build strong and effective working relationships at all levels and both externally as well as internally + Confident in delivering presentations of a technical nature + Ability to work independently and manage multiple projects + Capable of working under pressure to achieve targets + Ability to develop technical knowledge + Able to travel extensively independently with home office as base Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at www.howmet.com/esg-report. 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