Compétences requises:
✓ Connaitre les systèmes mécaniques et de l’industrie.
✓ Aptitude à la communication orale.
✓ Connaitre les techniques de résolution de problèmes techniques.
✓ Anglais (lire, comprendre, écrire, parler).
✓ Connaître les outils Pack Office.
✓ Connaitre les techniques de conduite de réunion.

Première expérience technique (alternance), profil d'ingénieur.

Education Technical apprenticeship 

Experience & Background.

Customer facing experience Knowledge of pneumatics, hydraulics, electro-mechanical & electro-hydraulic systems Industry relevant experience – field service or maintenance background English language Competencies & Skills - Person specification Energetic with a tenacious approach Methodical approach with a strong eye for detail Excellent problem-solving abilities with the ability to think outside the box and develop new approaches Able to prioritise effectively and escalate issues as appropriate IT skills – excel, word, powerpoint Excellent communication – both written & verbal   Strong written, report writing skills Effective in managing the demands of both the business and the customer Able to build strong and effective working relationships at all levels and both externally as well as internally  Confident in delivering presentations of a technical nature Ability to work independently and manage multiple projects  Capable of working under pressure to achieve targets Ability to develop technical knowledge Able to travel extensively independently with home office as base

Finalité du métier:

Vous aurez en charge le support client en lien avec nos produits (formations, conseils, réparations, améliorations…). Vous êtes l’interface technique de proximité pour nos clients.
Vous êtes également en charge de participer à la création de nouveaux outillages.
Selon votre niveau d’expertise dans l’emploi, des activités complémentaires pourront être attendues et confiées dans l’emploi.

 

Activités significatives:

✓ Assister les clients dans l'installation des fixations de l'entreprise
✓ Former les clients à l'utilisation correcte de l'outillage d'installation
✓ Rendre régulièrement visite aux clients pour s'assurer que l'outillage est utilisé correctement
✓ Rendre visite au client dans les situations d'urgence où il y a un problème potentiel avec le produit afin d'aider à identifier la cause du problème
✓ Réparer et entretenir l'outillage d'installation selon les besoins
✓ Recommander le meilleur outillage pour les nouvelles applications
✓ Identifier les nouvelles possibilités d'utilisation des fixations dans le processus de fabrication des clients
✓ Contribuer à la conception de nouveaux outils et formuler des recommandations, le cas échéant.

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Essential Functions:

Working within the European Sales team, this role is a hands on, customer facing role, providing technical fields support, specifically in relation to the installation tooling, and correct installation methods, of our wide range of technical fastening solutions. 

Specific Responsibilities:

Troubleshoot and repair installation tooling and Powerig issues for customers and field System Engineers  Visit customers to give field support for specific regions / customers in effective use of and repair of installation tooling. Write customer visit reports.  Recommend optimum tooling systems for new applications.  Develop tooling designs to improve cost and / or performance benefits to customers. Deliver technical presentations, practical demonstrations and test installations to introduce and promote existing and new installation tooling. Recommend and assist the Product Manager with tooling stock levels and spares stock levels. Comply with company EHS policies at all times, include when offsite. Effectively manage customer feedback on tooling offering internally to improve system offering to market Both national and international travel, as requested, in line with customer requirements.

Company Responsibilities 

Maintain full compliance with Howmet policies and procedures and conduct all activities in accordance with the Howmet Code of Conduct.

Ensure full adherence to company Environmental, Health and Safety policies at all times., including customer visits and travel.

Demonstrate a knowledge of and commitment to Continuous Improvement.

Perform other duties as assigned.