Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

This position is primarily responsible for coordinating infusion scheduling across multiple locations. The ideal candidate will demonstrate strong critical thinking skills and a high level of attention to detail. Prior experience scheduling infusions or medical procedures is desired, along with a minimum of three years of front desk and/or customer service experience in a healthcare setting.

Shift:
Full Time

Key Responsibilities:

Coordinate and manage infusion schedules for multiple cancer center locationsPromote high-quality, patient-centered care by serving as a key liaison for patients throughout their care journeyProvide essential support to licensed Case Management staff in delivering patient care coordinationCollaborate with providers, physician office teams, insurance plans, and both internal and external partners to ensure patients receive the appropriate services and supportPerform front desk duties including patient check-in, check-out, appointment management, and general administrative support

Qualifications:

Minimum of 3 years’ experience in a front desk, patient-facing, or customer service role in a healthcare settingExperience scheduling infusions or medical procedures requiredExcellent communication, organizational, and problem-solving skillsAbility to multitask in a fast-paced environment while maintaining a high level of accuracy and professionalismMany of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com