Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. The Infrastructure Manager is an intermediate level role responsible for driving LAN/ WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. In addition to the technical hands-on, the overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities. **Responsibilities:** + Provide technical oversight across systems and applications, including escalations and resolutions + Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions + Communicate interdependencies in and outside of the department as well as across products and projects + Verify adherence to control/risk standards and processes + Lead, evaluate, provide resources and drive a team towards realistic goals + Demonstrate a comprehensive knowledge of how areas of Technology Infrastructure contributes to achieving business goals . + Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the Technology Infrastructure area, influence for resource planning + Influences others through communication and diplomacy skills; may negotiate with external parties + Has the ability to operate with a limited level of direct supervision. + Can exercise independence of judgement and autonomy. + Acts as SME to senior stakeholders and /or other team members. + Ability to manage teams on site and virtually. **Qualifications:** + Relevant experience in a Technology Infrastructure role . + Experience in selected infrastructure technologies (application hosting + and/or end user services) + Effective written and verbal communication skills + Effective analytic/diagnostic skills + Ability to communicate technical concepts to non-technical audience + Proven ability to lead remote subject matter expert teams, ensuring delivery of high-quality technical outputs tailored to country specific needs. **Desirable:** + Experience in a Financial Services or large complex and/or global + environment preferred + Ability to develop projects required for design of metrics, analytical + tools, benchmarking and best practices + Ability to partner with virtual and in-person teams, define goals to a + team, and work under pressure or to a deadline + Fluent in English. **Education:** Bachelor’s/University degree in computer science or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **What we’ll provide you:** By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: + 27 days annual leave (plus bank holidays) + A discretional annual performance related bonus + Private Medical Care & Life Insurance + Employee Assistance Program + Pension Plan + Paid Parental Leave + Special discounts for employees, family, and friends + Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. \#LI-BH1 ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Infrastructure ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.