Changing lives. Building Careers. Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what's possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care. The **Infrastructure Operations Specialist** is responsible for providing remote and desk-side 1st and 2nd level support to Integra end-users at the Cordova, SLC and RDC site. The IS Support Specialist-Intermediate is also responsible for supporting PC hardware and software, servers, applications, PC imaging, new hire setups, AD account management, peripheral support and other duties assigned by the East Coast Infrastructure Manager. **SUPERVISION RECEIVED** Under direct supervision of the Manager of Infrastructure and Operations, Americas. **ESSENTIAL DUTIES AND RESPONSIBILITIES** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Primary responsibilities are to: + Monitor Helpdesk ticketing system. Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection. Support includes hardware and software installation and troubleshooting, as well as occasional limited end-user education. (20%) + Apply standard corporate workstation image and deploy equipment to new employees. RE-image existing employee PCs, as needed, without the loss of data. (20%) + Create, maintain, and delete Windows Active Directory accounts in accordance with company standards. Ensure integrity of data by limiting access to all network resources. (15%) + Assist in planning and implementing network and computing infrastructure plans and work with the Infrastructure manager in small to medium sized projects according to budgets, schedules and business needs. (15%) + Support and maintain servers, desktop / laptop hardware, and software applications. (15%) + Support and maintain all databases and applications, ensuring that they are secure, available and functioning optimally at all times and maintain peripheral systems including, but not limited to, the backup systems, wireless systems, VPN access, etc. (10%) + Follow documented procedures and controls. Must maintain required evidence of compliance and provide said evidence during Audit testing. (5%) **DESIRED MINIMUM QUALIFICATIONS** + Bachelor's degree in Computer Sciences or Information Technology or equivalent combination of experience and education + 3 - 5 years relevant work experience + Microsoft Network Certification and/or Microsoft Active Directory knowledge + Demonstrated knowledge of Windows servers and Windows desktop/laptop systems + Ability to manage multiple projects, activities and tasks simultaneously + Must understand the importance of documenting processes, procedures, and applications in a highly regulated medical device environment (experience working in highly regulated environments, medical/aerospace, a plus) + Must possess good interpersonal skills and the ability to communicate with technical and non-technical personnel alike + Ability to work on a team and supervise and coach contractors and consultants + Ability to work independently without close supervision + Other Skills: Must be a self-starter with a positive attitude, strong customer service skills, proven problem-solving skills, the ability to prioritize and execute tasks in a dynamic environment, the ability to learn, adapt, and apply new concepts and technologies, and the ability to work a flexible work schedule as needed. Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status. This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices: EEO Is the Law (https://www.eeoc.gov) | EOE including Disability/Protected Veterans (https://www.eeoc.gov/eeoc/publications/ada\_veterans\_employers.cfm) Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA (https://www.eeoc.gov/eeoc/publications/fs-ada.cfm) . If you have difficulty using our online system due to a disability and need an accommodation, please email us at careers@integralife.com. Unsolicited Agency Submission Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate's name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails. Integra - Employer Branding from Integra LifeSciences on Vimeo (https://player.vimeo.com/video/265760526)