Job Title: Infrastructure Operations Manager

Location: Fort Meade, MD, Washington, D.C., Bethesda and Silver Spring

in Maryland, Arlington, Alexandria, and Fairfax in Virginia (deputed in

any one of these locations)

Eligibility: Candidate must possess an active TS/SCI clearance



Job Description:



We are seeking an experienced Infrastructure Operations Manager to

oversee and maintain the operational status of a Tech Control facility.

The ideal candidate will possess strong technical knowledge and

leadership skills, with expertise in managing cryptographic facilities

and supporting high-level technical operations. The Infrastructure

Operations Manager will provide technical direction, supervise team

members, and ensure that all systems are running efficiently in

compliance with industry standards.



What You Will Do:



- Maintain the operational status of a Tech Control facility,

including encryption devices, switches, network operation consoles,

and circuits.



- Supervise and coordinate the activities of tech control employees in

efforts of similar size and scope.



- Provide technical direction and supervision for the restoration and

maintenance of transmission paths and facilities.



- Oversee Tier 2 Tech Control Helpdesk functions and ensure compliance

with DISAC 310-175-9.



- Develop and execute incident and service request management

processes for changes, problems, configurations, and requisitions

for equipment and services.



- Ensure effective communication with senior management and other

departments regarding the operational status and improvements.



- Maintain adherence to industry best practices for Information

Management Operations and IT Service Management (ITSM).



- Conduct regular training and professional development for tech

control staff.



What We Need:



- Bachelor’s degree in an IT-related field (required).



- Demonstrated knowledge in maintaining the operational status of a

Tech Control facility.



- Knowledge of Tech Control equipment such as Switches, Encryption

devices, Network Operation Consoles, and Circuits.



- Demonstrated successful working knowledge and supervision of tech

control employees in efforts similar in size and scope as referenced

under this Call Order.



- Oral and written communication experience with the highest levels of

management.



- Must have knowledge in operating and maintaining Tier 2 Tech Control

Helpdesk functions and DISAC 310-175-9.



- Can provide technical directions and supervision, in coordinating,

restoring and reporting functions necessary for effective

maintenance of transmission paths and facilities.



- Knowledge of industry accepted standards and best practices related

to Information Management Operations and with IT Service Management

(ITSM) best practices.



- Knowledge in handling and managing incidents and service requests

for activities such as changes, problems, configurations, and

requisitions for equipment and services.



Certifications:



- Registered Communications Distribution Designer (RCDD).



Clearance Level:



Defense Intelligence Agency (DIA) adjudicated clearance TS, SCI

eligible.