Job Description Provide IT infrastructure support for lottery systems and ensure continuous operation for lottery companies  Monitor, Troubleshoot & Solve: Monitor infrastructure components and events to proactively detect and address issues, troubleshoot and resolve service outages,  Incident Management: Handle, register, track, and resolve service requests and incidents  Customer Service Requests: Perform recurring daily operational tasks and fulfill customer service requests  Internal & External Communication: Maintain ongoing communication with resolver units and external partners, as well as communication with internal customers and team members.  Participate: in incident and outage calls  Reporting & Documentation: Prepare and deliver effective documentation and reports as required We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Technical:  Higher education in IT, Telecommunications, or a related field  Minimum 5 years of relevant professional experience (mandatory)  Strong proficiencies with this tech stack: o Linux systems o basic knowledge of Windows Server and Microsoft SQL Server o application containerization (ideally RedHat OpenShift) o high availability solutions, IP networking, VMware vSphere, storage and backup systems, and server hardware  Familiarity with ITIL principles  Willingness to provide standby support and work outside standard business hours  Willingness to travel occasionally (12 times per year)  Detail-oriented, reliable, and able to take ownership of tasks  Able to perform well under pressure and contribute effectively in a team environment Non-Technical:  Willingness to provide standby support and work outside standard business hours incase of system emergencies  Willingness to travel occasionally (12 times per year)  Detail-oriented, reliable, and able to take ownership of tasks  Able to perform well under pressure and contribute effectively in a team environment Oracle Database Servers null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.