There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW. Title: Infrastructure Engineer - Ramos Arizpe Primary Location: Ramos Arizpe Function: Technology (CA) John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets. _Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date with the salary regime to be eligible for the hiring process._ **Main Responsibilities** + Develop monitoring solutions with dedicated tools, automate routine tasks, identify opportunities, and implement small improvements. + Lead meetings and alignments with customers, assessing their needs, and providing project updates. + Technical support to unit users, including troubleshooting hardware and software issues, setting up equipment for new employees, and handling IT incidents either in-person or remotely. + Register and track technical tickets, keep documentation up to date, and support the fulfillment of IT service SLA indicators. + Supports the implementation of required security measures such as firewalls or message encryption, monitors performance, and notifies security experts of any issues. + Assists in the administration of local servers and network infrastructure, monitors essential services, performs maintenance routines, and supports account and backup management, in addition to carrying out basic maintenance tasks and organizing network equipment. + Collaborates on local IT projects by assisting with deployments, testing, asset inventory, user training, and acting as a bridge between central IT and users. + Works on a delivery team alongside infrastructure engineers and supports basic systems and infrastructure deployment and/or maintenance to deliver system functionality. **What Skills You Need** + Leadership in IT initiatives and projects. + Mentor for other team members. + Effective collaboration with both local and remote teams Empathetic support and clear communication with users. + Organizational skills to manage multiple demands and set priorities. + Ability to learn quickly and constantly adapt to new technologies. + Resilience and a proactive attitude in problem solving. + 3 years’ experience on support. + Hardware & software applications support. + Network configuration at intermediate level. + Basic/ Intermediary English. **What Makes You Stand Out** + Python. + Power BI. + Data analytics. + Automation. **Education** + Computing Systems, Engineering, Information Systems or similar. **This position will be posted for a minimum of 10 business days and unposted when a qualified pool of candidates is achieved.** **Candidates must have the necessary work permits to work in the country.**