**As an Information Security Analyst, you are expected to:** + Execute client interactions, either by phone or email, with clear, concise terms while adhering to the IAM SDO Customer Service Guidelines + Ensure adherence to pre-assigned SLO requirements for designated requests + Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds + Provide routine and defined outputs in a time-efficient manner + Consistently demonstrate clear and concise written and verbal communication skills + Learn and use numerous different systems on a basic level + Able to set priorities; strong attention to detail and work under pressure + Provide on call / scheduled work during weekends / public holidays on some occasion **Advantages** + Bachelor’s Degree/University degree or equivalent experience + Basic knowledge of Microsoft Windows desktop operating systems, Mainframe, Database, Unix servers + Basic knowledge of password management tools, i.e. CyberArk + Proficient in Microsoft Office products with a strong emphasis on MS Excel At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now. **Organization Background** Information Security Administration (ISA) Service Delivery Operation is the operational arm for Identity and Access Management within the Digital Workplace Client Services (DWCS) organization. With 700+ employees located across the globe, IAM SDO manages entitlement and provisioning of access for internal Citi employees/contractors and increasingly for external Citi clients in Citi applications and infrastructure systems. IAM SDO builds the appropriate security architecture in new applications and supports large business-driven technology projects. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Infrastructure ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.