The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. **Responsibilities:** + Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing and resolving as many issues as possible over the phone and by remote console. + Directly assist clients with any end-user issue for general faults by use of troubleshooting methods, through to resolution. + Support customers with non-fault-related requests e.g. software installations, data and application access, including setting up new hires for technology requirements. + Function as part of a complete service team providing the most effective solution to meet our customer’s needs, to deliver the services they require and to improve our products and services to them. + Regularly identify repetitive faults through communication with other support groups and service desk leadership team. + Liaise with business areas providing guidance and solutions, identifying technology enhancements proactively with a view to improving day-to-day productivity. + Contribute to process or knowledge documentation, as required. + Be involved in the test and implementation phases for changes and enhancements of systems and applications used by the business units. **Qualifications:** + 0-2 years of experience in a Technology Infrastructure role + Ability to communicate technical concepts to non-technical audience + Ability to work with virtual and in-person teams, and work under pressure or to a deadline + Effective written and verbal communication skills + Effective analytic/diagnostic skills **Education:** + Bachelor’s/University degree or equivalent experience **What we can offer you:** By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well: + Cafeteria Program + Home Office Allowance (for colleagues working in hybrid work model) + Paid Parental Leave Program (maternity and paternity leave) + Private Medical Care Program and onsite medical rooms at our offices + Pension Plan Contribution to voluntary pension fund + Group Life Insurance + Employee Assistance Program + Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed + Flexible work arrangements to support you in managing work - life balance + Career progression opportunities across geographies and business lines + Socially active employee communities with diverse networking opportunities Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Infrastructure ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.