**Job Summary** As an Infra. Technology Specialist you will play a crucial role in managing and optimizing our IT infrastructure. You will be responsible for ensuring seamless integration of analytics services managing incidents and overseeing change lifecycle management. Your expertise in ITIL V4 risk management and vendor management will be pivotal in maintaining operational excellence and enhancing stakeholder satisfaction. **Responsibilities** + Manage and optimize IT infrastructure to ensure seamless operations and service delivery. + Oversee the integration of analytics services to enhance data-driven decision-making processes. + Implement and manage the change lifecycle to ensure minimal disruption and maximum efficiency. + Coordinate incident management processes to swiftly resolve issues and maintain service continuity. + Utilize ITIL V4 principles to streamline IT service management and improve operational efficiency. + Conduct risk management assessments to identify potential threats and develop mitigation strategies. + Engage in vendor management to ensure quality service delivery and maintain strong partnerships. + Facilitate project stakeholder management to align IT initiatives with business objectives. + Collaborate with key stakeholders to understand their needs and deliver tailored IT solutions. + Provide analytics and insights to support strategic decision-making and drive business growth. + Ensure compliance with industry standards and best practices in IT service management. + Adapt to a hybrid work model and rotational shifts to meet the dynamic needs of the organization. + Contribute to the companys purpose by enhancing IT infrastructure ultimately benefiting society. Qualifications + Possess extensive experience in ITIL V4 to effectively manage IT services. + Demonstrate proficiency in risk management to safeguard IT operations. + Exhibit strong vendor management skills to maintain productive relationships. + Showcase expertise in project stakeholder management to align IT goals with business needs. + Have a solid understanding of analytics service integration to drive data-driven strategies. + Be adept in change lifecycle management to ensure smooth transitions and updates. + Display competence in incident management to quickly address and resolve IT issues. **Certifications Required** ITIL V4 Foundation Certification Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.