**Job Summary** Provide technical leadership for the delivery team Should be very good at troubleshooting/diagnosis of Incidents and performing RCA for L1/L2 issues Responsible for L1/L2 incident resolution and L2/L3 incident escalations Experience in collaborating with Product Engineering Customer Success & Services teams resolve issues & escalations Contribute towards Technology Transformation and drive automation initiative **Responsibilities** Provide technical leadership for the delivery team Should be very good at troubleshooting/diagnosis of Incidents and performing RCA for L1/L2 issues Responsible for L1/L2 incident resolution and L2/L3 incident escalations Experience in collaborating with Product Engineering Customer Success & Services teams resolve issues & escalations Contribute towards Technology Transformation and drive automation initiative Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.