Job Title: IT Support Specialist

Duration: initial contract until 25/03/2027 (with long?term extension planned)

Workload: Full time hours

Setup: Freelance (Daily rate / Limited Company / Umbrella / Sole Trader)

Location:

3 days onsite in Copenhagen monthly trip to Kalundborg (car required) monthly day trip to Norway (flight & accommodation covered by client)

 

We are seeking a proactive, bilingual IT Support Specialist (English & Danish) to provide onsite technical support across multiple Nordic locations for our client.

 

Key Responsibilities:

Deliver frontline support across Windows 10 and Office 365, including troubleshooting, installations, and light scripting. Use SCCM to deploy software, patches, and updates across enterprise environments. Manage incidents and service requests within ITIL-aligned processes using ServiceNow. Handle user administration and email support via Active Directory and Exchange. Provide hands?on hardware support for PCs, laptops, printers, scanners, and Cisco desk phones. Perform basic network diagnostics across LAN, Wi?Fi, VPN, and networked printers. Use remote administration tools for efficient issue resolution. Deliver high?quality, in?person technical support across Copenhagen, Kalundborg, and Norway sites.

 

Must-Have Skills:

2+ years’ experience in IT support Fluency in English and Danish Strong customer service and communication skills Good knowledge of Windows 10, O365, AD, Exchange, and SCCM Ability to travel regularly (car required for Kalundborg)

 

Nice-to-Have:

ITIL certification Experience in multilingual or enterprise environments Familiarity with Cisco telephony systems