Information Technology Specialist 3 - Programming **Department:** Business Analysis & Qual Assur **Location:** Albany, NY **Apply by: All applications must be submitted by 5:00 pm on Sunday, October 12, 2025. Applications received after 5:00 pm will not be considered.** **Position Summary** This position will provide NYSTRS with a technical/business analysis that can work on projects that require a technical background. This position will be responsible for leading requirements gathering activities for Information Technology related projects, as well as representing project stakeholders throughout the planning, development, and release processes. This position will be responsible for supervising and mentoring one or more Business Systems Analyst 1 employees on technical related projects which will include understanding the business needs of NYSTRS and ensuring that IT-Business Solutions provides appropriate, quality solutions. **Minimum Qualifications** Either 1) Reachable on the Civil Service eligible list; 2) Eligible for reassignment by virtue of having permanent competitive service as an Information Technology Specialist 3 - Programming (SG-23); OR 3) Eligible for transfer under the provisions of the Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title. **Preferred Qualifications** The ideal candidate will have the following experience: + Requirements gathering, as well as documentation and management, specifically creating business and functional requirements and specifications and requirements traceability matrices + Information technology methodologies including working with developers and business users + Working on large scale, multi-year projects using a formal project management approach + Working on projects utilizing Waterfall and Agile Project Management methodologies during large scale enterprise projects + Proficiency in facilitating meetings and interviews with end users at all levels of an organization + Using Microsoft Visio to create business process flows and cross-functional flowcharts + Ability to use Microsoft Word, Excel, PowerPoint, Access, Visio, SharePoint, Teams, and ServiceNow effectively and efficiently + Ability to use Adobe Acrobat Pro, Adobe, SnagIT, WebEx, and Biscom SFT + Knowledge in ITIL v3 standards, cloud concepts and architecture + Creating training content including documentation and videos + Communicating in a professional manner, as well as facilitating high profile remote meetings with Executive Management + Working in a high-profile work environment + Collaborating on technical projects that require a close working relationship with technical leads and support staff + Working with vendors who provide software + Developing strong relationships and building consensus among competing stakeholders + Providing supervision and guidance to subordinate staff Additionally, the candidate will possess the following: + Self-starter, motivated, and able to work independently + Commitment to providing exceptional customer service + Exceptional verbal and written communication skills + Excellent interpersonal skills **Work Modality** Currently we have a hybrid work schedule which may be subject to change in the future. **Job Duties** The duties of the Information Technology Specialist 3 - Programming include, but are not limited to, the following: + Document as-is/to-be and creation of flows (traditional and cross-functional) or models according to NYSTRS standards and recognized business analysis methodologies + Identify and document scope of business processes, changes and enhancements, along with prioritizing and remaining aware of business process changes + Manage the relationship with project stakeholders to identify, model and document business process and data requirements + Translate technical complexities to project stakeholders, ensuring thorough understanding of design decisions, while working with Information Technology teams to ensure requirements are understood, developed, tested and delivered to specification + Work closely with the Project Team to ensure analysis activities are properly estimated and included in the project schedule + Work with the Project Team to ensure requirements- gathering stays within scope or enact a change request if the scope needs to be revisited + Utilize NYSTRS business requirements- templates, may produce additional templates and, when needed, improve upon templates already in use + Validate that solutions meet business needs by developing, maintaining and executing test plans, test cases and test data along with performing unit testing and documenting results + Coordinate quality assurance testing and testing efforts including documenting and reporting user feedback and noted defects + Develop training and user support materials in support of Information Technology related projects + Deliver training to NYSTRS users in support of Information Technology related projects + Provide project support as needed **Salary Grade** This position is a Grade 23 **Salary Range** $99,183- $129,410 **Job Type** Civil Service/CSEA **EEO STATEMENT** At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations. NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. **All applications to NYSTRS should be done via our** **website (https://nystrs.hrmdirect.com/employment/job-openings.php?search=true&dept=-1&city=-1&state=-1)** **. NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.**