NY HELP No Agency Information Technology Services, Office of Title Information Technology Specialist 2 - Hourly Occupational Category I.T. Engineering, Sciences Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $32.06 to $40.77 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 50 Wolf Road, Floor 2 City Albany State NY Zip Code 12232 Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.Under the direction of the Information Technology Specialist 4 within Dedicated Support, Department of Transportation (DOT), the Information Technology Specialist 2 (ITS 2) will play a pivotal role within the Enterprise Architecture team, working closely with the Strategy team to understand customer needs to identify, evaluate, and recommend technology solutions that effectively address specific DOT business needs. The ITS 2 will work closely with DOT and ITS stakeholders across various teams to understand business and technical requirements, analyze potential solutions, and ensure the selected product aligns with DOT’s overall strategic goals and ITS’ technical architecture and policies. This position will play a critical role in driving revenue growth by enabling the ITS Dedicated team to win new business and expand existing DOT relationships.Duties include, but are not limited to, the following:Customer Engagement • Collaborate with DOT and ITS to understand their business challenges and technical requirements.• Assist with needs assessments and gather detailed information about DOT’s business operations• Analyze existing business and technical processes and identify areas for improvement through technology solutions.Research and Development• Research and evaluate potential technology solutions, including software, hardware, and cloud-based services.• Conduct market research and competitive analysis to identify leading products and emerging technologies.• Engage in proof-of-concept (POC) projects to test and validate potential solutions.• Assist with the assessment and documentation of the technical feasibility, scalability, and security of proposed solutions.• Collaborate with Solution Architects and Product Owners to ensure solutions are technically feasible and aligned with product roadmaps.Product Demonstrations and Presentations• Assist with the delivery of compelling product demonstrations and presentations to showcase the value of the company's solutions.• Effectively communicate technical concepts to both technical and non-technical audiences.• Assist with answering technical questions and address concerns from prospective clients.Recommendation and Justification• Assist with preparation of comprehensive reports and presentations summarizing findings and recommendations.• Assist with developing proposals that clearly articulate the benefits, costs, and risks associated with each solution.• Assist with present recommendations to DOT and ITS stakeholders and decision-makers, effectively communicating the rationale behind the proposed solution.Competitive Analysis• Stay up-to-date on industry trends and emerging technologies • Contribute to the development of best practices and standards for technology evaluation and selection.• Participate in cross-functional teams and projects as needed.• Research and analyze competitor products and solutions.• Identify key differentiators and develop strategies to position our solutions effectively.• Perform Technical reviews of solutions to ensure compliance with ITS PoliciesDocumentation and Knowledge Sharing• Create and maintain technical documentation, including solution architectures, design specifications, and best practices.• Share knowledge and expertise with the sales team and other internal stakeholders. Minimum Qualifications MINIMUM QUALIFICATIONSOpen Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science. OR A bachelor's or higher-level degree in any field and one year of experience in information technology; OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology. OR Two years of professional experience in information technology. Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14. Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law. 55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.PREFERRED QUALIFICATIONSEducation• Bachelor's degree in Computer Science, Engineering, or a related field.Experience• Fresh graduate experience in a pre-sales, solution architecture, or technical consulting role.Technical Skills• The ability to grasp technical concepts quickly and explain them in a clear and concise manner.• General understanding with solution architecture methodologies and frameworks.• General understanding in creating technical diagrams and documentation.• General knowledge of relevant industry standards and best practices.• General understanding of IT infrastructure, operating systems, databases, and networking concepts.Soft Skills• Strong communication and presentation skills (written and verbal).• Comfortable presenting to small groups and participating in demonstrations. • Ability to listen attentively to customer needs and ask clarifying questions. Excellent interpersonal and relationship-building skills.• Ability to work effectively as part of a team, collaborating with sales, marketing, and technical teams. • A positive attitude and a strong desire to learn and grow are highly valued. • The ability to think critically and solve problems creatively.• The ability to adapt to changing situations and learn new technologies quickly.Please note: • Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. • Appointment to this position is not final until all agency approvals have been granted. Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Fingerprinting and background check are required for employment with ITS.Details of the position will be described further if you are selected for an interview. Salary Commensurate with experience Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off • Thirteen (13) paid holidays annually • Up to Thirteen (13) days of paid vacation leave annually • Up to Five (5) days of paid personal leave annually • Up to Eight (8) days of paid sick leave annually • Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits • Eligible employees and dependents can pick from a variety of affordable health insurance programs • Family dental and vision benefits at no additional cost Additional Benefits • New York State Employees’ Retirement System (ERS) Membership • NYS Deferred Compensation • Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds • Public Service Loan Forgiveness (PSLF) • And many moreThe Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.This position may require critical services to be performed outside of normal work schedule. Some positions may require additional credentials or a background check to verify your identity. Name Michael Penticuff Telephone 518-473-0398 Fax 518-402-4924 Email Address PostingResponses@its.ny.gov Address Street Empire State Plaza Swan Street Building, Core 4, Floor 1 City Albany State NY Zip Code 12220 Notes on Applying To apply, please submit a cover letter and resume. Please indicate that you are applying for the Information Technology Specialist 2 – Hourly position and include the Vacancy ID in the subject of your email.Your Social Security number may be required to confirm eligibility.