Information Technology Manager
kempinski
Information Technology Manager
DescriptionThis position requires Thai citizenship or permanent residency due to work permit requirement. Responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.
Key Responsibilities\nFirst point of contact for all computer related issues within the hotel. \nSolve technical or operational problems as reported by the users.\nEnsure that equipment is in proper working order and application performance is optimized\nEnsure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.\nEnsure that backups are performed and checked on a regular basis.\nEnsure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law. \nEnsure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.\nFollow Kempinski policies as they relate to the security and operation of the computer systems.\nEnsure that the IT organizational requirements for legal, data protection and PCI compliance are in place.\nUpdate all computer systems with the latest security patches to minimize internal and external access security risks.\nTrain and maintain back-up staff for each server-based application\nEnsure first level support backup is in place for all systems and network.\nIn cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies. \nCoordinate the installation of all new applications or upgrades of existing applications.\nCoordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.\nImplement all corporate IT related policies and procedures and carry out an annual self audit.\nProvide advice to better expedite access and to improve the use of information in the Hotel. \nTake direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n
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Skills, Knowledge and Expertise\nAll IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive.\nIT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks.\nAll Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out.\nThe IT department runs to budget.\nThe hotel has an acceptable level of PCI compliance.\nAll Kempinski standards related to guest facing technology are implemented to an acceptable level.\n
Application Deadline: 31 August 2025
Department: Information Technology (IT)
Employment Type: Permanent - Full Time
Location: Thailand - Bangkok
DescriptionThis position requires Thai citizenship or permanent residency due to work permit requirement. Responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.
Key Responsibilities\nFirst point of contact for all computer related issues within the hotel. \nSolve technical or operational problems as reported by the users.\nEnsure that equipment is in proper working order and application performance is optimized\nEnsure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.\nEnsure that backups are performed and checked on a regular basis.\nEnsure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law. \nEnsure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.\nFollow Kempinski policies as they relate to the security and operation of the computer systems.\nEnsure that the IT organizational requirements for legal, data protection and PCI compliance are in place.\nUpdate all computer systems with the latest security patches to minimize internal and external access security risks.\nTrain and maintain back-up staff for each server-based application\nEnsure first level support backup is in place for all systems and network.\nIn cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies. \nCoordinate the installation of all new applications or upgrades of existing applications.\nCoordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.\nImplement all corporate IT related policies and procedures and carry out an annual self audit.\nProvide advice to better expedite access and to improve the use of information in the Hotel. \nTake direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n
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Skills, Knowledge and Expertise\nAll IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive.\nIT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks.\nAll Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out.\nThe IT department runs to budget.\nThe hotel has an acceptable level of PCI compliance.\nAll Kempinski standards related to guest facing technology are implemented to an acceptable level.\n
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