PAR Western Line Contractors, LLC (dba QUES), a subsidiary of Quanta Services, Inc. (NYSE: PWR), is composed of some of the most highly qualified professionals experienced in all aspects of engineering, designing, asset management, and construction management for the electric utility and other industries. We are a highly mobile and flexible team with the ability to service every area and region within our customers’ area of operation. With over 700 employees and growing, we have thousands of years of combined electrical utility experience to draw from when committing to provide our clients with a wide range of utility services.
About this Role
The Desktop Support teammate will use knowledge and specialized skills to implement technical solutions, and provide high quality support for computer hardware, operating systems, enterprise applications, and internally developed software, as well as provide testing as needed. The Support Engineer will determine when it is appropriate to deviate from a standard practice to accomplish a desired result, as well as troubleshoot and solve straightforward problems that do not have defined SOPs.
What You'll Do Ensure infrastructure networking and computing systems remain available during production hoursSetup, maintain, and improve hardware for internal and project related usersInteract with management and staff to provide analytical and technical assistance for continuous improvement of IT solutionsParticipate in or manage local technical projectsConduct software testing following the internal SDLC and management of related solutionsMaintain or create policies, procedures, and processesIdentify root-causes of operational issues and process inefficienciesNotify IT Project Managers if any issue is identified with an in-house applicationProvide, as needed, project specific duties and responsibilitiesAll other duties as assigned What You'll Bring Proficiency with SQL (creating queries for research and analysis, views, and stored procedures)Data center infrastructure and facilities experience is a plus. ISP Circuit ProcurementFamiliarity with InTune, Entra, inventory management, ManageEngine, and JiraAbility to explain complex IT concepts in simple termsProven ability to work successfully with limited supervisionImpeccable end user communication, with the ability to maintain friendliness and candor through emails and callsExcellent written and verbal skillsDiscipline to ethically handle private data, including financial and/or healthcare data for certain companiesAble to communicate effectively and work in a team settingEnsure end users are adhering to compliance policies and proceduresProficient advanced and basic computer skills (Microsoft Office Suite/hardware installation/partitioning etc.)
EDUCATION AND EXPERIENCE:
Required Education and Experience
High School Diploma or Equivalent
Preferred Education and Experience
Bachelor’s Degree in Computer Science or Equivalent3+ Years IT Support Engineer or Related Experience
Preferred Licenses/Certifications
CompTIA A+CompTIA Network+Cisco/CCNALinuxTerraformMicrosoft hardware (installation)Azure
SUPERVISORY RESPONSIBILITIES:
None
TRAVEL REQUIREMENTS:
Travels: Yes
Percent of time: <30%
Overnight required: Yes
What You'll Get
Pay- $65,000 - $72,000 /Annually *Depending on Experience
Benefits include-- Medical, Dental, Vision, 401K
Our projects are regulated by federal and state laws which require all employees to successfully pass criminal background checks, MVR, and drug tests (post-employment and random testing). The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. This job description is subject to change at any time.
Our Company is an equal employment opportunity and affirmative action employer. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply.
EO/AA/Disability/Veteran Employer
Compensation Range The anticipated compensation for this position is - depending on experience and qualifications. Equal Opportunity EmployerAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.
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