Job Type: Contract

Work period: Full-Time

Location: Port Moresby, NCD, Papua New Guinea

Open to PNG nationals only
 

Elevate Your Career in Information Technology - Customer Service / Helpdesk Analyst II with Airswift

We are seeking an experienced Customer Service / Helpdesk Analyst II to join our client in Port Moresby.

Role Overview

Provide first level end-user support for hardware, software, and connectivity issues. Run diagnostic programs, isolate problems, and implement solutions. Assist with desk side or remote assistance as needed. Escalate unresolved issues to the appropriate IT team for further support. Manage and train other team members and lead projects.

Skills & Qualifications

Working knowledge of computer and technical systems. Customer service experience with strong communication and interpersonal skills. Good listening skills to effectively troubleshoot and resolve technical issues.

Education & Experience

Bachelor's degree in Information Technology or related field preferred. ITIL or relevant Microsoft certifications advantageous. Minimum 3 years of experience in helpdesk and customer service roles.

Pay & Benefits

Competitive salary based on qualifications and experience. Full-time contract position with potential for extension. Opportunity to work onsite with a global Oil & Gas company

Unlock your potential with Airswift. Applications close on Wednesday 9th April 2025. Apply now!

About Airswift

Airswift is a global workforce solutions provider specializing in the engineering and technology sectors. With operations spanning over 70 countries, we boast a talent pool of over 9,000 contractors and 1,000 employees. Our unparalleled reach and expertise are unmatched in the industry.

Learn more about Airswift at https://www.airswift.com/blog