Job Type: Contract

Work period: Full-Time

Target: PNG Nationals

Elevate Your Career in Information Technology - Customer Service / Helpdesk Analyst I with Airswift

Join our dynamic client as an Information Technology - Customer Service / Helpdesk Analyst I, where you will play a crucial role in supporting users at a leading energy sector organization. This is an exciting opportunity to enhance your technical skills while providing exceptional customer service in a vibrant work environment in Papua New Guinea.

Role Overview

Provide first-level end-user support for corporate and remote users experiencing technical issues related to hardware, software, and connectivity. Run diagnostic programs to isolate problems and determine solutions. Offer desk-side or remote assistance as needed. Escalate unresolved issues to the appropriate IT team for further support. Follow instructions and pre-established guidelines to perform job functions effectively. Work collaboratively with team members to enhance user experience.

Skills & Qualifications

Working knowledge of computer and technical systems. Customer service experience with a focus on user satisfaction. Strong communication and interpersonal skills. Good listening skills to understand user needs. Certifications: Relevant IT certifications are advantageous but not required. Experience: Prior experience in a helpdesk or customer service role is preferred but not mandatory.

Pay & Benefits

Competitive salary based on qualifications and experience. Opportunity to work onsite with a global oil and gas company.

Unlock your potential with Airswift. Apply now! Applications close on Thursday 8th January 2026.

About Airswift

Airswift is a global workforce solutions provider specializing in the engineering and technology sectors. With operations spanning over 70 countries, we boast a talent pool of over 9,000 contractors and 1,000 employees. Our unparalleled reach and expertise are unmatched in the industry. Learn more about Airswift at https://www.airswift.com/blog.