Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Revenue Cycle ITS Functional ArchitectFocus areas Professional Billing Position SummaryThe Professional Billing Functional Architect reports to the Application Manager and provides guidance and support for the Application Team LeadThe Architect will follow internal ITS policies and procedures They complete in depth and precise investigation and documentation of operational specifications and application functionality to deliver on expected outcomesThey work closely with Revenue Cycle Operations system vendors consultants all Epic applications teams and technical services to triage service requests and scope projects in a timely mannerThe Architect serves as the primary project manager within the team and will cross coordinate between applications for larger initiatives They are responsible for project intake timeline development slotting all projects coordinating status updates and escalationsThey are seen as the highest subject matter expert and are responsible for keeping projects on task and on timeThe Architect will use Service Now SNOW as the source of truth for all system work and updates They will communicate to customers and leadership in a timely manner based on SLAs Position Responsibilitiesmiddot Supports Customer Groups Proactively engages with understanding their pain points as it relates to ITSmiddot Engages in collaboration with all stakeholdersmiddot Attend discoveryfocus group meetings to understand how solutions are determinedmiddot Provides technical and application expertise to the Customer Groupmiddot Accountable to manage all requests for ITS services including consultation on completion of Intake documentation and monitoring of request statusmiddot Understands the operational issues within their application area to represent user needsmiddot Analyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisionsmiddot Anticipates and provides solutions to problems with the necessary priorities Presents solutions to operational leaders within respective teamareamiddot Project Managementmiddot Troubleshoot research and solve technically challenging problems involving integrated systemsmiddot Assists in the development and documentation of Standard Work Processes that will be used to support the applicationmiddot Actively participates in weekly team meetings to discuss team and project related activities issues changes communications and updatesmiddot Supports team members with knowledge of application and information systemsmiddot Collaborates with vendor resources and plays an active role in managing the technical build and issue resolutionmiddot Documents and maintains all required system design and build documents and configures system accordinglymiddot Performs in depth analysis of workflows data collection report details and other technical issues associated with the use of their respective systemmiddot Contributes in the preparation and execution of testing scripts and materials and performs unit system and integrated testing tasksmiddot Promotes a team atmosphere that is conducive to the overall accomplishment of goals schedules and deadlinesmiddot Provides on call supportmiddot Supports end users during go live which may include weekend and after hoursmiddot Performs other duties as assignedWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Revenue Cycle ITS Functional ArchitectFocus areas Professional Billing Position SummaryThe Professional Billing Functional Architect reports to the Application Manager and provides guidance and support for the Application Team LeadThe Architect will follow internal ITS policies and procedures They complete in depth and precise investigation and documentation of operational specifications and application functionality to deliver on expected outcomesThey work closely with Revenue Cycle Operations system vendors consultants all Epic applications teams and technical services to triage service requests and scope projects in a timely mannerThe Architect serves as the primary project manager within the team and will cross coordinate between applications for larger initiatives They are responsible for project intake timeline development slotting all projects coordinating status updates and escalationsThey are seen as the highest subject matter expert and are responsible for keeping projects on task and on timeThe Architect will use Service Now SNOW as the source of truth for all system work and updates They will communicate to customers and leadership in a timely manner based on SLAs Position Responsibilitiesmiddot Supports Customer Groups Proactively engages with understanding their pain points as it relates to ITSmiddot Engages in collaboration with all stakeholdersmiddot Attend discoveryfocus group meetings to understand how solutions are determinedmiddot Provides technical and application expertise to the Customer Groupmiddot Accountable to manage all requests for ITS services including consultation on completion of Intake documentation and monitoring of request statusmiddot Understands the operational issues within their application area to represent user needsmiddot Analyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisionsmiddot Anticipates and provides solutions to problems with the necessary priorities Presents solutions to operational leaders within respective teamareamiddot Project Managementmiddot Troubleshoot research and solve technically challenging problems involving integrated systemsmiddot Assists in the development and documentation of Standard Work Processes that will be used to support the applicationmiddot Actively participates in weekly team meetings to discuss team and project related activities issues changes communications and updatesmiddot Supports team members with knowledge of application and information systemsmiddot Collaborates with vendor resources and plays an active role in managing the technical build and issue resolutionmiddot Documents and maintains all required system design and build documents and configures system accordinglymiddot Performs in depth analysis of workflows data collection report details and other technical issues associated with the use of their respective systemmiddot Contributes in the preparation and execution of testing scripts and materials and performs unit system and integrated testing tasksmiddot Promotes a team atmosphere that is conducive to the overall accomplishment of goals schedules and deadlinesmiddot Provides on call supportmiddot Supports end users during go live which may include weekend and after hoursmiddot Performs other duties as assignedQualificationsEpic certification in Resolute Professional BillingBachelorrsquos degree or equivalent knowledge and skills obtained through a combination of education training and experience in a HealthCare environment required to years of Epic IT experience and at least years developing and executing strategic plans andor projectsDemonstrates expert level knowledge of the Epic Professional Billing application and integration between other areasStrong knowledge of state and federal health care information technology laws and regulations and how they apply to Epic application and buildStrong understanding of general information technology policies and proceduresAbility to multi task and prioritize competing responsibilities Ability to adjust and shift priorities as neededExpert level project management skillsAbility to meet deadlines and escalate or deescalate as needed to appropriate leadershipDemonstrates strong customer service abilities and relationship buildingProcess improvement and quality skillsStrong organizational skillsStrong analytical skillsExpert level written and verbal communication skillsAbility to train and mentor othersAbility to work as part of a team and independently as neededFluency in Microsoft Office products including Excel Teams Word PowerPoint Outlook PlannerStrong Excel Skills including the ability to organize data enter formulas and create reportsAbility to maintain confidentiality exercise discretion and sound judgmentProven ability to provide support to multiple users with varying needsStrong attention to detail and advanced organizational skills The Functional Architect exhibits the following qualitiesProven ability to successfully work in a team environment that presents significant change and tight timeframesConducts themselves according to Hartford Healthcare values Caring Excellence Safety and IntegrityIs well respected within the organization and maintains a positive attitudeApproach problems constructively by focusing on how to move forward explores and analyzes alternativesProponent for change and demonstrates a continuous improvement mindset ingenuity and innovative thinking and organizational skillsStrong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving resultsmaintaining a strong focus on achieving results We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment QualificationsEpic certification in Resolute Professional BillingBachelorrsquos degree or equivalent knowledge and skills obtained through a combination of education training and experience in a HealthCare environment required to years of Epic IT experience and at least years developing and executing strategic plans andor projectsDemonstrates expert level knowledge of the Epic Professional Billing application and integration between other areasStrong knowledge of state and federal health care information technology laws and regulations and how they apply to Epic application and buildStrong understanding of general information technology policies and proceduresAbility to multi task and prioritize competing responsibilities Ability to adjust and shift priorities as neededExpert level project management skillsAbility to meet deadlines and escalate or deescalate as needed to appropriate leadershipDemonstrates strong customer service abilities and relationship buildingProcess improvement and quality skillsStrong organizational skillsStrong analytical skillsExpert level written and verbal communication skillsAbility to train and mentor othersAbility to work as part of a team and independently as neededFluency in Microsoft Office products including Excel Teams Word PowerPoint Outlook PlannerStrong Excel Skills including the ability to organize data enter formulas and create reportsAbility to maintain confidentiality exercise discretion and sound judgmentProven ability to provide support to multiple users with varying needsStrong attention to detail and advanced organizational skills The Functional Architect exhibits the following qualitiesProven ability to successfully work in a team environment that presents significant change and tight timeframesConducts themselves according to Hartford Healthcare values Caring Excellence Safety and IntegrityIs well respected within the organization and maintains a positive attitudeApproach problems constructively by focusing on how to move forward explores and analyzes alternativesProponent for change and demonstrates a continuous improvement mindset ingenuity and innovative thinking and organizational skillsStrong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving resultsmaintaining a strong focus on achieving results We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment