Authentication Platforms Level 3 Operations Support team is responsible for providing support services to all critical Single Sign-On (SSO) Platforms that are used across Citi. This team is looking for a candidate to join their support team as a Level 3 Operations Support. Ideal candidate should be able to work in a well-defined team structure as well as independently with minimal supervision. The job is heavy on client interaction and should have a good command of English, possess strong oral and written business communication skills. Candidate should be a fast-learner, able to do multitasking and can work under pressure. **Key Responsibilities** : + The daily duties involve a mix of operational tasks, troubleshooting and project based activities. + Access Management: Application interactions/onboarding into relevant IAM services federation and/or Single Sign On (SSO) solutions by reviewing the application architecture. + Handle onboarding and offboarding of applications including provisioning and deprovisioning of accounts. + Monitoring and Audit: Monitor IAM systems and tools for unusual activities or potential security issues. + Review and analyse audit logs to ensure compliance with security policies. + Troubleshooting and Support: Respond to the incidents related to the applications/user access issues, such as login problems and authentication failures. + System Maintenance: Perform routine maintained on IAM systems, including software updates, patches and configuration changes. + Ensuring IAM tools are running efficiently and are upto date with the latest security standards. + Test and validate system updates/changes in a controlled environment before promoting to PROD. + Automation and scripting: Optimise existing automation workflows to improve efficiency and reduce the manual efforts by implementing the STP – Straight through processing. ​ **Regular weekend work and working on shifts is expected.** **Experience and Skills** Must-have Skills 8+ years of relevant industry experience in one or more of the following: + Enterprise Single Sign On (SSO), Authentication and Authorization Products + Identity and Access Management tools and processes + Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x. + Required to support applications utilizing the authentication infrastructure. **Education** + Bachelor's Degree. + Certifications such as ITIL, CISSP are desired, but not mandatory. However, willingness to complete certification would be expected. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Information Security ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.