Operations Incident Response Intern   EF Education First is the world leader in international education.  With more than 52,000 staff and teachers and with a presence in 115 countries around the world, our mission is simple: opening the world through education.  Since we were founded in 1965, EF has helped more than 15 million people see the world, learn a language or earn an academic degree.   By putting people at the center of everything we do, the team at EF Educational Tours makes understanding come alive for our customers. Because a meaningful travel experience starts with whoever’s showing you the way forward.   The Safety and Incident Response team is looking for individuals who exhibit strong empathy, positive attitude, and calm under pressure skill sets in a fast-paced working environment. These individuals will use their customer service and strong communication skills to aid in streamlining communication and operational incident response case management.      *THIS IS A SIX MONTH SEASONAL ROLE*The Role   An intern in this position will work closely with the Safety and Incident Response team to help communicate with Tour Leaders when operational incidents occur on tour. Your main role will be to assist with case management to support the operation teams needs for the different tour products EF produces for American and Canadian travelers. You will get firsthand exposure to the Safety-First Program for EF’s tours products and a holistic view of how the business operates.    This is a full-time, temporary position with a start date of January 2026, and an end date of July 2026. While in the role, you may apply for permanent jobs within EF that have start dates in August or later.      Main areas of responsibility   Answer all calls that come into the Operations Emergency line, open operational cases and assign to the correct specialist by product Liaise with teammates across departments to ensure consistency of cases and case management procedures Provide on-tour support and assist with the operational tasks required to produce a tour Collaboration with internal stakeholders, such as Procurement, Invoicing, and the Tour Director Department to provide a beautiful customer experience Assist the Safety and Incident Response team with administrative tasks as needed     Requirements   Complete fluency in English, confident and clear communication. Additional languages are a plus. Excellent communication and organizational skills Great attention to detail Strong service mind and listening skills Talented team player Positive attitude and empathy for others Good judgement – ability to recognize when an issue should be escalated Calm under pressure   To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in Panama.   Application   Please submit your CV in English online. We will screen applications on a rolling basis.    EF Tours EF Educational Tours allows educators in North America to incorporate international travel into their lesson plans. Our escorted tours, known as the Global Classroom, bring student groups to experience first-hand the very best historic, cultural, and natural sites in the world. For more detailed information, please visit us on www.eftours.com.   EF Education First We are 52.000 staff, faculty and teachers, working in over 600 offices and schools across 52 countries, and having a global presence in 116 countries. While we continue to grow, we strive to stay small to ensure agility, smart thinking and a fun place to work. For the past 54 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.   EF Education First is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment.