Role Purpose:

Resolve standard and  complex technical issues related to Vodafone Germany fixed products as Internet, MPLS,VOIP and cloud products for Enterprise Customers in dynamic and customer critical environment
 

Key accountabilities and decision ownership:

•    Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise   Customers.
•    Solve the Incident within the comply SLA  and meet the  agreed KPI 
•    Deal with different Internal Competence Teams  ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
•    Work on Shift basis 24*7 including weekends and public on rotational basis.
 

Core competencies, knowledge and experience:

•    0-2 years of experience in Troubleshooting and Network Operations in IP Complex Solutions 
•    Basic IP  and Voice knowledge/ Experience   in the area of  Routing ,Switching and IP services (DNS,DHCP,..etc)
•    Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
•    Excellent Customer Orientation and high communication Skills
•    Fluent in German (Written and Spoken )- Minimum C1 Level
•     Good Analytical Skills 

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