At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Drive inbound and outbound sales activities to convert leads into customers.

Achieve individual performance targets and KPIs while contributing to overall business sales goals, maintaining high quality standards on customer interactions.

Maintain a thorough understanding of processes, products, and procedures, ensuring strict adherence to all regulatory, risk, and compliance requirements.

Demonstrate readiness and commitment to comply with all internal policies, legal standards, and regulatory guidelines at all times.

Utilize approved sales tools and systems to improve prospect-to-customer conversion rates.

Deliver best-in-class merchant service and a superior customer experience.

Proactively share feedback and ensure timely resolution of customer queries and concerns.

Collaborate with cross-functional stakeholders to ensure end-to-end closure of new and existing leads.

Minimum Qualifications:

Graduate with up to 2 years of experience in Tele Sales and/or Customer Care; fresh graduates are encouraged to apply.

Prior experience in an inbound customer care environment with a results-driven approach is preferred.

Ability to build and leverage strong customer relationships and confidently deliver sales propositions.

Strong communication skills with the ability to influence and convert prospects.

Preferred Qualifications:

Excellent negotiation and objection handling skills and proven ability to consistently deliver excellent results in challenging and competitive environments.

Be a skilled communicator who uses active listening to quickly gain an understanding of clients' needs and communicate in a clear, concise, articulate manner.

Ability to build and leverage strong relationships and confidently deliver a sales proposition.

Problem solving and conflict resolution skills.

Team player with the ability to work in groups and contribute to team success.

Self-motivator with a strong work ethic.

Creative out of the box thinker.

Great team player with a passion to exceed personal targets.

Prior knowledge or experience in financial services or ANZ market is a plus.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid or onsite arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.