Job Title:

Inbound Sales Advisor

Job Description

Are you passionate about sales and customer service? Do you thrive in a fast-paced environment? Concentrix is searching for individuals with previous sales experience to join our inbound sales team in our vibrant Durban Office.

As an Inbound Sales Advisor, you’ll need to be self-motivated and target-driven with a contagiously positive attitude to troubleshoot and resolve customer requests via multiple platforms, ultimately ensuring that they have had a pleasant customer experience.
If you take pride in efficiency and productivity, then this is your calling. Put those people skills to the test and grow your career by applying today!

To Get Started, apply and click on the assessment link to complete your first online chat assessment https://chat.sapia.ai/eu/jobs/RSAdRSZ5

Your qualifications and experience

Concentrix is a great match if you have:

Minimum 6 months of experience within a call centre (Local/ International),

Must have 6 months of sales experience, Inbound/Outbound/Retentions/ Upselling/Cross-Sell

Matric

Clear criminal record

Ability to type 26 wpm

Attention to Detail

English Proficiency, both written and spoken

Excellent knowledge of effective customer service processes

Understanding of the Call Centre industry

Computer literacy – ability to speedily navigate multiple systems effectively

What’s in it for you

A competitive monthly salary of R7,500

Guaranteed R1000 Campaign allowance

Fantastic Employee Assistance Programme (EAP)

Medical Insurance

Subsidised transport

FREE Learning and Leadership Development programmes that will lead you further along your career journey

What you will do in this role

Assists with inbound calls

Provide customer service (billing) to TV, Internet, and Voice subscribers.

Process payments, provide payment options; explain the bill, upgrading services (premium channels), and give adjustments & credits when necessary

Need to pitch and close sales

Possesses the ability to retain customers utilising the value, benefits and product plans available to the account.

Availability to work shifts in a 24/7 environment (Essential)

Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

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