Job Description:

We’re looking for friendly, reliable, and customer-focused individuals to join our team as Customer Service Representatives. In this role, you’ll be the first point of contact for drivers across the country, helping them navigate gate procedures and ensuring a smooth experience from arrival to departure.

You’ll use audio/video communication tools to assist with check-ins, answer questions, and provide timely updates. This is a fast-paced, high-volume environment where clear communication, professionalism, and a positive attitude are key.

What You’ll Do:

Provide real-time support to drivers using two-way communication tools

Deliver excellent customer service by answering questions and resolving issues quickly

Keep all parties informed and updated throughout the process

Work closely with team members to ensure smooth operations

What We’re Looking For:

Strong communication and interpersonal skills

A calm, professional demeanor under pressure

Ability to multitask and stay organized in a fast-paced setting

Tech-savvy and comfortable using multiple systems

Preferred Experience: 

1+ year in a customer service role (call center, retail, or hospitality experience welcome)

Familiarity with Microsoft Office tools

Strong attention to detail and ability to follow procedures

Experience Level: Entry Level

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Aug 20, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.