Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Specialist

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary A career within Consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences.

*Responsibilities:  · Ability to efficiently locate and extract relevant data from various sources such as databases, industry reports, academic journals etc. · Capability to synthesize large volumes of information and extract meaningful insights. Ability to evaluate the credibility and relevance of different sources of data. Proficiency in compiling information into concise, coherent, and well-structured reports or presentations. · Having basic understanding of key industry trends, market size, growth potential, and competitive landscape. · Good benchmarking skills Proficiency in MS Excel, PowerPoint and Word Good analytical and problem-solving abilities · Familiarity of working with different databases. · Ability to create interactive dashboards will be an added advantage.

*Mandatory skill sets  · Candidates should have good command in business analysis and communication (both written and verbal). · Candidates having experience with premier management consulting firms/ MNCs or with technology strategy are preferred. · Strong conflict resolution skills · Superb organizational skills to be able to coordinate complicated projects.

*Preferred skill sets  · Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist

*Years of experience required  · Minimum 0-2+ years of experience plus MBA is required for the role

Education Qualification   · Work experience in IT & ITeS/Software product companies preferred · B.E/B.Tech + MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: MBA (Master of Business Administration), Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Analytics

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Communication, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Emotional Regulation, Empathy, Go-to-Market Strategies, Inclusion {+ 12 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date