Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

A career with PwC hinges on our strategic agility and the ability to execute successful technology-driven transformations. As part of the Global & US Technology Transformation team supporting the US Strategic Change Management organization, you will inspire our US partners and staff to navigate organizational change through technology by managing change strategies, assessing change readiness, and assisting with communication plans.

Responsibilities:

Oversee, coordinate, and report against the change management strategy for multiple global and US technology projects.Demonstrate a deep understanding of business operations for technology implementations and process redesigns.Conduct stakeholder assessments, develop engagement strategies, and ensure new technology is embraced and sustained.Drive continuous improvement and work flexibly in on-site and virtual environments.Demonstrate superior verbal and written communication skills and strong facilitation skills

Mandatory skill sets:

Strategic thinker with expertise in change management methodologies.Exceptional verbal and written communication skills.Ability to manage multiple initiatives in high-pressure environments.Demonstrated ability to influence cross-functional teams and stakeholders

Preferred skill sets:

Proven experience as a change management lead within professional or financial services.Background in transforming data into actionable insights.Interest in upskilling for a digital world and technology trends.Previous professional services and technology project experience is an asset.

Years of experience required:

10+ years of experience in progressive leadership roles involving change management and communication strategies

Education qualification:

Bachelor's Degree

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Change Management

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Influence, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC) {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date